Verified traveler
4 december 2023
My son and I were on a trip for a sports tournament. We dropped her belongings off and went to dinner. When we arrived back at the hotel we found a cockroach running all over the air conditioner, which had been turned on before we left. I called down and they moved our room at midnight. The next room we got had a broken, pull out, sofa, bed so I had to share my bed because it was so late and we had to wake up early in the morning for the tournament. In the morning we discovered that the shower door would not close so you had to take a shower with the door open about 8 inches because it would not go past that point. Then the toilet kept running and would only flush when I wanted to. The manager wanted to move us again and offered a One Night refund. We were staying two nights. After speaking with some of our team parents, they decided to move hotels. Some people were given a full refund based on what I was dealing with when they went to the manager to complain (mostly the cockroach), but I was given a one day refund and told by the manager, “I’m not refunding for things that are out of my control. If you want to dispute it, then dispute it.” Also, the internet was out the entire time so the tv’s did not work either.
Vertalen