Sheraton Pilar Hotel & Convention Center

The staff were really friendly and helpful and were the best part of the hotel experience. The hotel itself is not 5 star anymore as its run down, old fashioned and in need of considerable maintenance and renovation. The towels were old and not absorbent, the hairdryer was broken and there was no kettle in the room. We enjoyed the pool and the grounds which are quite nice. Parking was convenient.

Great service especially the employees in the Lobby Bar

Excellent hotel. albeit a bit retro. Excellent attention and quality of food.

This property is in dire need of maintenance. Walls have water stains. Carpets are cracked and faded. The AC unit in our bedroom leaked so much water that the walls were dripping and they couldn't stop it. Service was slow and we had to call several times before they responded. It is a beautiful property (particularly the outside), but it needs better maintenance.

Rooms need to be renewed. Corridors were lacking air conditioning in upper floors.. Bufete was very good. Pool, sauna, gym are great. Personnel were very attentive.

Hotel is great, with good ammunities.

Old and smelly hotel

Poor internet service

I spent 4 nights at the Sheraton Pilar over the Christmas holidays. I was visiting friends in Pilar who had in the past been very happy with this hotel. At first glance the grounds looked lovely, given the hotels nondescript location next to an expressway. The grounds are beautiful and the pool area lovely. Unfortunately, as you stay at this place you realize that COVID 19 has taken its toll. It is an badly need of capital improvements from refurbishing the rooms, repairing plumbing fixtures, changing the furniture in the common areas to resurfacing the tennis court. For instance, I had the maintenance replace over 10 lightbulbs in my room. They very willingly and quickly did it but it is amazing that nobody had it inspected the room ever to see that they were all out. The shower door was off kilter and scraped the tiles in the bathroom. No one had thought to fix this either. The windows need serious replacing as they do not provide proper sound insulation, particularly the one window that opens. This becomes very important when you read the rest of my review. There were 2 air conditioning units in the one-bedroom suite I had. Unfortunately one of them kept breaking down and was fixed twice. After the second time, I returned to my room where the air conditioning unit was making a burning smell. Now there was a heatwave going on but I would have thought that after 2 times they could get the unit fixed. The buffet breakfasts were quite frankly awful. It was almost impossible to even get natural yogurt and the rest of the breakfast was virtually inedible. Other than the fruit. Staff were very nice and very helpful so I have no complaints in that regard. However I got woken up every night either late at night or early in the morning because of people partying in the rooms or one morning the hotel even allowed a group of party people to go party in the convention area and leave the doors open at 6 AM in the morning. Not very respectful of the other guests. The final straw was the fact that the hotel arranged a private function called Meet Up , on Boxing Day. This was a function where the promoters basically took over the entire grounds so that the guests were not allowed to use the grounds or the pool. But moreover, this event was some type of singles gathering with hundreds of people dressed in white and noise from the speakers that could be heard while across the city. I should have clued in when we were the only people that seem to be left in the hotel by Sunday afternoon where had been otherwise full. When I complained to the management about the noise and the lack of the facilities and the potential for no sleep that night, yet again,, management offered me a room on the other side of the grounds where they believed it would be quieter in case the party did not end at 11 PM. It was almost laughable because the sounds coming from the speakers could be heard miles away. That no one thought to perhaps mention that to me that this event was