Kanamean Nishitomiya Ryokan

建議大家試一下他們的晚餐.算是懷石很好吃的那種了。也可以讓他推薦下酒 餐酒搭配 老闆是個酒的收藏家了。店家夫婦的英語足夠交流 服務態度的話是日本民宿那種沒的説的了。隔音也OK 房間足夠大。（好一點的京都住宿我也衹住過晴鴨樓和這家）。地理位置很不錯 很好逛。清水寺會稍微遠一點點 可以坐交通過去 在一路走回來。

This was one of the dissapointing experiences we have ever had. The basic charge for one night us around £500 and for that princely sum you get to camp on the floor! The reception have a very poor grasp of any other language but japonese and the place was very much ‘fawlty towers’. We had booked for 4 nights but thankfully only stayed for one under the guise of construction work going on next door which frankly was an easier get out clause. We then booked a lovely room in the Hotel Resol for the other 3 nights. How anyone can say this is Relais Chataeux standard is baffling to us and we hope no one else is foolish enough to waste their money.

We spent one night here and from start to finish the staff were so kind and welcoming. The room was cozy and just like the photos. The large tub was definitely a highlight, they even filled it for us when we arrived. The bed they made for us was comfortable though I do wonder if softer pillows are an option (I did not ask). The meals we had took our stay to another level. Watching the chefs prepare dinner was amazing and since the restaurant only had few seats the service felt very special and personal. The staff did a good job explaining the dishes to us in English and suggesting drink pairings. It was one of the best meals I've ever had. The breakfast was also delicious. While there were other guests staying at the hotel we hardly noticed them because of how peaceful the room was and how attentive the staff were. I highly recommend the half board option at least for one night, it was well worth the price. The location of the hotel was also excellent for exploring and only a short walk from Nishiki Market.

The rating represents an average of the guest room (5 stars) and customer service (0 stars) experiences. Everything in life is relative, right? So keep in mind that we spent $700/night. The extremely expensive traditional Japanese guest rooms are exquisite, but 1) service in the exclusive restaurants is prioritized over service to hotel guests, meaning that there is literally no guest assistance during dinner hours; 2) and when guest service is available, it is provided in very poor, broken English, which results in misunderstandings and frustration. We actually felt as though we had to avoid the personnel and struggle to find our own solutions, such was the frustration and concern about feeling too pushy or intrusive. Although it was by no means easy, it was easier to google our way out of problems or ask people on the street. There were several times when we had to enter the kitchen to find anyone available to help and others when we dialed 8 on the telephone and let it ring interminably. It worked once. No one is around early in the morning. The owner acts like he’s on speed, making bizarre 2 second appearances and, in the following example, can make really bad choices. We originally booked a room for 5 nights during Sakura season along with our friends. Our friends canceled their reservation, so the owner assumed that it was OK to cancel ours as well. When we told him that we did not cancel, he scolded us, saying it was Sakura season and that he was very busy and that I must reconfirm my reservation with a credit card (by email!). This also coincided with a tourist rush to Japan that occurred just after Japan was reopened for general tourism. This all transpired around Christmas, so since I was not as vigilant with my emails and was hesitant to send credit card information by unencrypted email, we lost our reservation again! When the dust settled, he could not accommodate us for as long as we originally intended to stay. We are now in Tokyo at the Okura hotel..and NOW I know what superlative Japanese-style customer service is all about.

Traveled with 3 other friends, one vegan. Wanted a some what traditional ryokan with modern comforts. This was the only Vegan friendly Ryokan we could find and it exceeded our expectations. The staff was attentive, the rooms were comfortable, the in room bath was incredible and the food was the best part our our two week japan trip. Cant recommend this place enough.

We had the best time in Kyoto and in this Ryokan. It was traditional but had all the amenities one can hope for. The staff and the owners were very friendly and competent. It was clean, spacious, very well located close to the market and luxurious. The food was great too. Really worth the money.

2023年5月22日に外国人の友人4人と一緒に夕食のみ利用しました。 到着後、5人で予約した者ですと告げると、主人らしき人が出てきて、何度も4人ですね？と言って来ました。こちらから何度も5人で予約を入れていますと言うと、漸く、あぁ5人でした、と言う始末。大丈夫かいな？！と心配になりました。 その後、書斎みたいな部屋に案内され、しばらく待たされました。御茶も何も出てきません。 しばらくして、厨房に案内され、主人から当日の材料の説明を受けましたが、説明がくどくて、自慢たらしく言うので一寸嫌な気分になりました。わざわざ厨房まで案内して説明しなくても、料理が出された時にさらっと材料の説明をすれば良いと思います。 また、説明を余り上手くない？英語で言うので、私から日本語で結構ですと言ってるのに、下手な？英語で言おうとするので、一寸嫌な気分になりました。 その後、漸く2階に有るお座敷に通されました。何故、最初からここに案内してくれないのでしょうか？意味が良く分かりません。 料理は9品で味はまずまずでしたが、量が少なすぎで、美味しかった！と言う感じにはなれませんでした。主人が、最初に厨房で9品食べてもお腹は膨れませんと言っていて、その通りでしたが、もう少し量が欲しいと思います（総ての品が多く無くても良いので、どれかメインのものの量を増やして欲しいと思いました）。 ワインリストは分厚いのが有りました。主人が全部読んでたら1時間掛かりますよと自慢たらしく？言いました。そんなの、自慢でも何でもありません。こちらの要望に応えてお勧めするのが筋でしょう。 後は、黒服を着たウェィターの若い男の子が未だ慣れてない感じ（アルバイト？）で、一寸落ち着きませんでした。こういう所はやはり和服を着たベテランの仲居さんでないと駄目ですね。 当日、他の場所が予約出来なかったので此方を予約しましたが、2回目は無いと思います。

Прекрасное сочетание старинного стиля - номера с татами и проч. с чудесными ванными и прочим оборудованием. Расположен в самом центре большого города, но на тихой улице. Ресторан работает беупречно, имеет звездочку Мишлен. Карта вин выше всяких ожиданий для Японии.