Asa Spa Hotel

terrible place, cold, there was no aroma in the aroma sauna, there was no heat in the steam sauna.. there is nothing for adults to do there, it is not cozy.. 1 jacuzzi that can accommodate 3 people.. we lasted there for 10 minutes and went to another spa! complete disappointment it is more of a swimming pool than a spa

Stayed with mum and sister, initially allocated a floor on top floor, walking into the room, it felt as I’m staying in a Finnish sauna instead of a hotel room. When inquiring for a fan, none available. After some time, luckily they found a room on the ground floor which was just about bearable. (Another party had the same issue, but with their meeting room for a conference the following day) The lady in reception on the next morning treated me like I was a nuisance and rolled eyes when asking for an extra bed to be set up (confirmed prior to arrival). Last morning asked for ice from restaurant, got questioned where I’m taking it to and why I need it. The only good things about the hotel are the complimentary breakfast selection and the spa facilities (although, they could man the bar and clean up the towels/glasses when inconsiderate people leave them) Overall, would visit the spa again but would definitely not stay in the hotel again.

The location of the hotel is good. It is just beside the castle of Kuressaare and short walking distance from cafees and shops. Near to the beach. "Pros": + the size of the room is enough for 3 overnighters, 1 double bed and 1 single bed for a child + pleasant service at the restaurant during dinner +/- some servers are friendlier than others "Cons": - the trash can under the bathroom table has not been cleaned from the previous user - the hotel should be renovated, but the room we stayed in would already need repair - there are many stains on the ceiling, paint wear on the door frames - the TV was fixed on the 2nd day - different price information from different receptionists: on the first day it was explained that billiards costs 5/7 eur/h and the use of the ping pong table is free. On the third day we also wanted to use the ping-pong table, we were charged 5 euros an hour (it was free the previous day). Food is ok. Pool is too crowded and uncomfortable to swim in. Would not visit this hotel second time.