Christina
20 februari 2024
The hotel and rooms are beautiful, located in the middle of shops, restaurants, bars, and walkable to many attractions. The reception staff is young and their English is adequate unless you have an issue, then they struggle with explanations or directions. We booked a spa package for 2 at the upstairs reception because there was no one at the spa reception, and when we arrived there was only one massage room. They could only do one person but we were never told that by them when they earlier had to rebook our reservation. Very disappointing to excitedly get into our robes and go down to the spa only to find we had to go back to our room and dress for something else to do. The tv (very important to Americans) had about 5 channels and none were in English, no movies to relax to. No VIP access as promised by *******, weren’t offered champagne reception or anything else. If it were run by more seasoned staff it may have been a better experience.
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