Gastgebruiker
31 januari 2023
We ended up here as love holidays informed us our hotel was no longer available 4 weeks before travel. The pictures and reviews sounded great and we knew the area as stayed two hotels down in 2017. We didn’t intend to stay on site as that was not the holiday we wanted but had paid an extra £400 to upgrade to this hotel so gave it a go. It was nice but not good enough to keep us there. We had 2 breakfasts on site and one evening meal along with one pool bar visit for a cardboard toastie! The snack bar was really poor the day I went but other days they had a BBQ and it looked good. We went for 5 nights in July, the heat reached 37 degrees and we were struggling with this, the news said they were in a heat wave! We had air con in the room which was amazing but only pointed at one side of the bed, I had this side each night. The main reception and large hall to sit in was lacking in air con and we just felt uncomfortable the moment we were dressed. We had a late check out so given a key to a shower room by the pool, again, no air con in the room or hallway so after a cold shower and getting dressed I was wet through, feeling the shower was pointless. You could not have dried your hair in that small room even though it had one. The hotel is stunning, beech very close and we didn’t pay for loungers which I’ve read on here. Pool was quiet and lovely, we spent each day here before going out on an evening. There was no charge for using the late check out room even though it said there was. It is a 15minute walk to town but it’s a stunning walk. €7 for a taxi which we did once as I was so hot and tired I just couldn’t face the walk back on our last day. The comment on here about staff from other guests I agree with. We’ve been coming to Kos since 2013 and this was the first time locals made us feel unwelcome and a burden. I was shocked as it wasn’t just the hotel it was the same in town in many places. Some people got very worm welcomes and smiles and other were ignored or given bare minimum service. It was weird and sadly made us not want to visit the island again. In the hotel we had no bad experience just lack of friendly welcoming service. Bar staff ignoring me at the pool bar and chatting to each other but then doing table service with smiles to other customers. Reception staff were friendly and helpful, nothing further to say but they did their job. The restaurant staff were again doing their job but I agree with the odd feeling people say they got. Cleaners were lovely and very sweet. It is a lovely hotel, keeps you fit walking the hills and prices are as expected for water and other items, they are not expensive we pay more in the UK so I don’t agree with moaning about these things, they are trying to recover after Covid. If I’d booked this as my first choice hoping to stay on site I’d have been slightly disappointed based on the overall price but made the most of it. It’s 4* for its location, views and facilities along with cleanlin
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