Seashell Resort Koh Tao

Nice resort, with direct access to beach. Quite laid back vibe. Loved it

วิวได้ แต่บริการไม่เท่าไหร่ ไม่มีโทรศัพท์ในห้องพักเพื่อโทรแจ้งปัญหา แจ้งไปแต่ไม่แก้ไข โทรไปตามเบอร์ที่ในเพจ ทั้งวันก็ไม่มีคนรับสาย

It's nice located at the beach, not to loud where we stayed, but there must be done some renovation after Covid.

Great location

Para NO REPETIR Y NO RECOMENDAR. Lo único bueno que tiene es la ubicación que está en plena playa de Sairee. Empleados desagradables, instalaciones nefastas, desayuno cutre con moscas, escaso y de mal calidad. Habitación muy amplia, anticuada, llena de mosquitos, Y SIN SERVICIO DE HACERTE LA HABITACIÓN NINGÚN DÍA, INCLUSO PIDIÉNDOLO. NO HAY CAMBIO DE TOALLAS, NI REPUESTO DE JABÓN. Terrible, no me había pasado nunca. Hicimos el chek-in y dio problemas LA LLAVE (solo nos dieron 1) de la habitación, lo solucionaron en el momento… o eso dijeron. Salimos a cenar, llegamos a las 11:00 pm y la llave no habría la habitación. Fuimos al lobby, no había NADIE, llamamos a 2 tfnos diferentes… no contestaron… en tal desesperación preguntamos al hombre que tiene un negocio de Tatoo en frente del hotel y el nos indicó dónde estaba el personal… TUVIMOS QUE IR A BUSCARLOS AL SITIO DEL DESAYUNO…. Otro edificio diferente… allí estaban de charleta…. EN FIN… PARA NO IR NO REOMENDAR E INCLUSO MEJOR QUE NO EXISTIERA

This resort was not what we expected for the price. On arrival the staff at reception were rude and not welcoming, not willing to answer our questions about breakfast. The bathroom was nice but the bed was really hard and uncomfortable. Our room wasn’t cleaned for the whole 4 nights despite us NOT putting a do not disturb sign up, the bins overflowed and as you can’t flush the toilet paper it had to go to the bin in the bathroom causing it to smell. Our room key card didn’t work well (room 403) took ages for our room to lock and open, we told the receptionist and they sorted it but it happened again straight after getting a new one. The pool had lots of debris, not even sure if it was cleaned.

Altes dreckiges Hotel, überall liegt Müll. Es besteht Verletzungsgefahr aufgrund von defekten Bauteilen, es gucken teilweise verrostete Nägel hervor, die Terrasse um den trüben, milchigen Pool ist stellenweise gebrochen. Sanitäranlagen auf dem Hotelgelände sind verdreckt und stinken. Das WC auf dem Zimmer funktionierte nicht, trotz Meldung an der Rezeption wurde dies erst nach 2 Tagen behoben. Einrichtung im Zimmer sehr alt und teilweise defekt.

We had an awful experience at the Seashell dive centre attached to the hotel, and are now out of pocket for 22,000 baht for courses that we couldn’t complete due to the behaviour of the centre manager. We booked and paid upfront for a day of fun dives and 2 AOW courses. After an awful experience where I became very cold and sick on the fun dives due to poor weather conditions and inappropriate kit, we asked to be refunded for the AOW or to wait until conditions were calmer. The manager said that we could not be refunded but could wait for calmer conditions and we extended our time by another week in order to wait for things to calm down. However, the following day we popped into the centre and the managers attitude was completely different, he was rude and difficult and following some very unpleasant interactions with him over the following few days, we took the decision to not go forward with the course. One of the instructors who witnessed the managers behaviour apologised on his behalf giving the excuse that he was in a bad mood as had broken up with his girlfriend ! It was evident that once he had our money, that he had no interest in delivering our course or providing any level of customer care. On the fun dive, kit was poor, with a thin shorty wetsuit provided that was not suitable for the weather conditions, no boots, fins that were too small as they didn’t have any other sizes. Our instructor however was dressed in a full wetsuit and boots etc as said he tends to get cold. There was no provision of snorkels despite PADI guidance stating that these are an essential piece of safety equipment and no basic first aid care / procedures provided for cold, sick customers. When we asked for snorkels, we were told that they are unnecessary and just get in the way. The manager has refused to give his name and diver number despite repeated requests which raises further alarm bells and he ignored all initial emails and messages. Finally, we received a response whereby he said that we had booked onto the course on 3 occasions and not attended. This was completely untrue as no date had been set for us to do it at all. The hotel (who we paid for the course) have not responded to any emails or messages in relation to our complaint and couldn’t have been less interested when I raised it with the reception staff at checkout. My advice is that if you go to Seashell hotel, please AVOID the dive centre. You might be ok if everything is straightforward and you get a good instructor, but if there is a problem then don’t expect any level of care or compassion. We had travelled to Koh Tao to do some fun dives and complete our AOW courses. Our experience at seashell dive centre has ruined our trip to this island. After some detective work, we have established that the dive centre managers name is Hasan Can Toker . I wonder what his reasons for hiding this are ! Again, not the actions of a professional and transparent dive centre manager. As for the hot

Prima Location mit Poolzugang vom Zimmer. Relativ ruhig, in Laufnähe zur Ortskern und der Shops und Kneipen. Ein Punktabzug, da der Gastrobereich eher eine Bahnhofshalle ist. Eher lieblos gemacht. Das Frühstücksbuffet eher unterer Standard. Das Frühstück à la Carte war aber ok. Es wirkte sehr leer