Gastgebruiker
23 december 2023
I really wanted to like this place. The food was good and the restaurant has amazing views. We arrived with high hopes. The place was basic, no problem with this and we weren’t expecting much in terms of amenities given the price. What I do expect, however, regardless of what I pay, is cleanliness. Problem started when we went back to our room for the night. Went to have a shower and there was hair in it. And not just one. This is one thing I find gross - it only takes a cleaner to look back to make sure they’ve done their job to avoid this. In addition, the bathroom was extremely run down. Shelves hadn’t been dusted in a long time. Tiles missing and extremely dirty grout. In addition, we had the worst sleep. The mattress was extremely hard - and while this is subjective, it was unbearably uncomfortable. The ants were another issue. I get it, I’m in the tropics BUT when you go into the bathroom in the middle of the night and there are tons of them in and around the toilet - it’s just gross. I don’t want to have to worry about them getting into my nether regions when I want to use the toilet. Use some traps, spray - just do something. We decided we needed to book elsewhere and when we went to leave, they never asked us why we were leaving. A lost opportunity, in my opinion, to learn how to improve. During checkout, we were charged for breakfast which was supposed to be included. We were told we chose a breakfast that wasn’t included. I was surprised given they simply asked us what we wanted prepared and we said American breakfast (which they got wrong and brought us an English breakfast instead). I’m very curious what type of breakfast was actually included since what we got was nothing special (see photo). One egg, one piece of toast, a tablespoon of beans etc. They did remove the charge as no one told us that what we had chosen wasn’t part of the ‘included’ option. We heard the water was shut down for a day after we left so seems we departed at the right time! Our next resort was great and kept swarms of ants out of the room so it is possible! ;)
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