I am writing to express my extreme disappointment with my recent stay. Despite my expectations of a seamless and enjoyable experience, I encountered several significant issues that greatly detracted from my overall impression of your establishment. Upon check-in, I was dismayed by the lack of information provided by your reception staff regarding the hotel's amenities and facilities. As a guest, I expect to be informed about the services available to me, and this oversight was both surprising and frustrating. No Upselling was offered. Furthermore, I reached out via email with a request for information, specifically addressed to the Assistant Front Office ***ager. To my astonishment, I received no response whatsoever. This disregard for guest inquiries reflects poorly on the professionalism and customer service standards of your establishment. It is evident that when leadership fails to prioritize effective communication and guest satisfaction, it sets a troubling precedent for the entire team. As a paying guest, I expect to receive prompt and courteous assistance from all staff members, regardless of their position. I sincerely hope that General ***ager will address these issues promptly and implement measures to ensure that future guests do not encounter similar frustrations. It is imperative that your team understands the importance of attentive customer service and strives to uphold the reputation of your hotel.
Vertalen