Residence Inn Knoxville Cedar Bluff

We arrived during a thunderstorm and we’re surprised that there was no covered canopy under which we could unload our luggage. Consequently we and our luggage were soaking wet when we checked in. Our room had no luggage caddy. We didn’t want to place a wet suitcase on the bed to unpack so we had to improvise and set up the ironing board to unpack. When we tried to latch the door for safety, the latch fell on the floor because the pin was broken. There wasn’t a glass or coffee cup in the kitchen. When we inquired at the front desk we were told that we would need to unload the dishwasher. It seems that even on vacation we can’t escape kitchen chores :). There was no ice bucket in our suite either. On a positive note the bed was comfortable. We wouldn’t choose to stay at this hotel again. The front desk clerk Samantha was very pleasant.

The people who work in this location are AMAZING. From the front desk daytime to night time, breakfast crew, each and every one has compassion and kindness. The people you have working for you make a hotel experience and these ladies are over the top! My husband was here for two weeks for work and our family traveled with him the first few days. They made us feel like the most important people and had hot chocolate ready each evening. Ended up my husband injured himself (off site) while there and they were so kind to us through that whole process and us returning. They made our lives so easy that two weeks!! Management should be so grateful for their empathetic, polite, welcoming staff!

We were just passing through for the night. We got the last room which was a handicapped room. Very spacious. We have stayed in other ones like this. The bathroom was larger but otherwise I feel the amount of space throughout the suite was the same in other Residence Inn’s similar to this. The girl at the front was extremely nice. The place is so clean and well stocked room. In the morning we are always very close to breakfast being over. It’s your usual oatmeal , breads , egg, sausage. There were no more egg fajitas when we got there.. yogurt , coffee and I loved the lemon packets to put In my water. They also had cookies upon arrival. We could not find an ice machine and forgot our full-size refrigerator had an icemaker inside of it. We asked the girl at the front desk in the morning where the ice machine was and she said the hotel doesn’t have any but she would get us a Ziploc bag of ice so she did that and when I asked her, she was doing another task for the hotel to keep it clean and she just stopped what she was doing to help me. She was extremely nice and willing to go out of her way which I didn’t want her to do. The hotel is in a safe area and tons of places to eat you really can walk to. Would definitely stay here again. Last time we were in the Knoxville area we stayed at Turkey Creek and I was not happy with it there so we tried to Cedar Bluff and I am so happy that we did. We are Marriott Bonvoy members and this place was just exceptional.

wi fi is ridiculously slow but surprisingly fast if you're willing to upgrade for $5 / day. Wake up Mariott it's 2024. Great way to nickel and dime people for a service that's about as expected as getting a car that has tires.

My advice is check other hotels in the area. You’ll probably find something just as nice for less money. Staff was great, breakfast was very good and overall the property was clean. However, the evening reception was eliminated in COVID and never brought back. The pool is heated, but it was closed for the season. And the temperature was in the 80s for the week we were there. Most frustrating was they only clean the rooms every 4 days! And they don’t tell you at check in. So imagine 2 adults with 3 towels for 4 days. They will give you clean towels if you ask. But there are only 2 tiny waste baskets in the suite. We didn’t cook or bring back meals but if we had there would be food trash sitting for days. I can’t believe that’s very healthy. Also bring lotion-there’s none in the room. Even Super 8 provides that. Location is good and there’s lots of nice restaurants in the area.

The facilities were a bit worn down. The elevator was not working and the room had a smell

Coming home driving from Kansas City to South Carolina, pulling our 25 foot camper. Decided to stop at Knoxville for overnight instead of driving to South Carolina. I made a reservation through Samantha who was the epitome of customer service! Concern over having our camper and parking availability, Samantha kept in contact to let us know if there will be room for both truck and camper on their premises, throughout our drive. Room very clean, and the whole staff was amazing! Samatha n her co worker went above n beyond in providing GREAT cust. Serv. BRAVO Residence inn Cedar bluff for having an epic staff!

Way too many dogs. Almost more dogs than people.

Exceptional!!! The room was clean and smelled really nice. Dani, who worked the night shift was warm, welcoming, and make the stay extra pleasant. She went over and beyond to make us feel at home and I appreciated her service.