Lapland Hotels Sirkantahti

De eerste keer dat ik een negatieve recensie gaf, was dat omdat de ervaring echt slecht was. De hotelkamer ligt erg ver van de receptie, als je naar buiten gaat moet je meerdere wegen bewandelen en moet je nog steeds je koffers helemaal bergop slepen naar een rij kleine huisjes aan de kant van de weg. De faciliteiten in de kamer waren niet te zien. De kamer was erg armoedig en de lakens en het beddengoed waren allemaal vies. Zoals je op de foto kunt zien, was het niet anders dan een pension naast het treinstation. De prijs van meer dan 2.000 per nacht schokte me echt. De omgeving van elk restaurant met vergelijkbare prijzen in de stad aan de overkant is compleet anders, en er zijn zelfs goedkopere. Toen ik voor het eerst incheckte, kwam ik een onverwachte situatie tegen en kon die nacht niet inchecken. Ik ging naar de receptie om te vragen of ik de reservering kon annuleren omdat ik Levi onmiddellijk moest verlaten. Nadat ik de reden had uitgelegd aan de receptie , de receptie was het er meteen mee eens dat het goed zou komen. Laat me snel naar de kamer gaan om mijn bagage in te pakken en uit te checken, dan kan ik de normale uitcheckkosten betalen. Toen ik terugkwam bij de receptie, veranderden ze iemand en zeiden dat ik geen restitutie kon geven. Er was geen specifieke reden. Ik kon gewoon geen restitutie doen. Ik zei dat het niet ui**aakte of ik niet het hele bedrag hoefde terug te betalen. Ze zei dat je morgenochtend langs kunt komen en dat ik de baas zal vragen om ongeveer de helft terug te betalen. Ik ging de volgende ochtend vroeg naar een ander hotel en kreeg een ander hotel. Deze keer stond ik erop dat het onmogelijk was om te annuleren. Je kon uitchecken, maar er was geen geld om terug te betalen (ik had het oorspronkelijk voor drie dagen geboekt). Ik was helemaal sprakeloos. Iedereen moet dit hotel niet boeken, je zult er echt spijt van krijgen. Omdat ik al meer dan tien jaar Gold Diamond-lid ben van Ctrip, is dit het meest waardeloze hotel dat ik ooit ben tegengekomen, op geen enkele na.

De locatie van het hotel is erg handig, er is een supermarkt in de buurt en het is slechts 6-8 minuten lopen naar Levi Ski Resort. Er is een droger in de kamer die erg handig is en de kleding is in ongeveer twee uur droog, dit is zeer attent. Ik was erg opgewonden om die avond het noorderlicht te zien.

早餐好食。

It was honestly amazing. I went with my mum and dad and my two sisters, along with My auntie, uncle and Grandma. It was so magical and perfect! I highly recommend. They also provide sledges at the front and you can sledge down a mini hill which is where the ski hills are! There was also a snow tubing place and there’s a free bus that takes you there, and the food and shops were amazing!

We stayed for 4 nights and was in the annex accommodation. This was not suitable for a young family and we ended up having to sleep on the floor due to unsafe steps for a young child. We didn't appreciate how far the annex was when booking, since we were not given a precise location. As such we did not visit the main hotel except for transfer pick ups. We missed out on our included breakfast due to the hassle of dressing for the -30 degree weather. We loved our lapland holiday, but just used this hotel as a place to lay our heads down. We would love to return to Levi but would definitely pick a different hotel.

An affordable option for this very expensive ski town. Room was not renovated, but still felt ok. Enjoyed the in-room sauna. Disappointed by staff’s lack of local knowledge or knowledge of the hotel itself. They were not trained to the level I would expect. Biggest issue is the hotel’s relationship with la Francoise des Circuits. The guide Catherine brought a very large, loud, rude tourist group to the hotel. They threw a massive party in the lobby right next to my room and I didn’t sleep until 2am. They got kicked out and then stood outside my room window on the porch for an additional hour at midnight. It was really bad form. Behavior I would expect from university students but they were all adults. Ruined my final night at the hotel.

We booked this hotel direct for 2 nights pros:- location, breakfast something for everyone, sledges outside provided by hotel, room allocated within main building, sauna in room and drying cabinet. Bus stop right outside for airport and slopes. cons:- our room was left open after room cleaning, (I reported and was told they would inform the team). Could have been a very different story as had electronics, passports left in there. They also left a note on the bed saying couldn't make our beds due to personal belongings on them (i.e. pyjamas and a jumper!) The loft room has steep steps with a gate at the top my children were older so not a problem but may bother some. Also when we were checking our room for everything upon leaving their was food under the bed that definitely wasn't ours this left us feeling like the room had not been cleaned thoroughly between guests.

Very good hotel in good location. Breakfast a little mundane but room very warm and great facilities.

Would like to give a higher rating as we had a wonderful 3 night trip to Levi but accommodation was disappointing. When booking through Tui it was not clear that we were not staying in the hotel. Was a 10 minute walk away from the main hotel, across a road, which was inconvenient as one adult with a young child in snowy conditions. When I asked if anything could be done was told a straight no by the receptionist. No Wi-Fi or internal phone to call the hotel in our apar**ent. Was very basic and more suited to self catering. Sauna did not work, and on our second day had no hot water for a shower. Shower leaked and soaked the bathroom floor. Was opposite a garage/supermarket so felt quite lonely and not part of the hotel complex. Was unsure the door locked properly when inside so had to put a chair and table against it to feel more secure. Friends were staying in the main hotel and had a much nicer and convenient room. Had to try to explain to my child why we did not have decorations and Chris**as lights in our accommodation like them. Positive things are great location for the town and ski/sledging slope, good breakfast buffet, friendly staff. Would love to visit Levi again but unlikely to return to this hotel or book with Tui.