Gastgebruiker
2 juni 2024
This is the second time myself and my family have stayed at the royal hotel valentia. I didn't realise my mistake until my daughter had reminded me of the hotel from 2 years ago. As soon as you walk into the reception area, you get a smell of mould and dampness. It's a very powerful smell and you cant miss it as it hits you as soon as you arrive. Not only is it foul, it is extremely dangerous for the hotel staff and residents. The room itself was alright, however there was a thick layer of dust all over the bathroom. If you are a light sleeper, think again about getting a goodnights rest. You can hear absolutely everything that goes on around you in the other rooms, a cough, sneeze, flushing the toilet. We were also awake till 2-3am as you can hear perfectly the music they play down stairs off a speaker and the other residents laughing and talking. I went down around 1 am and there was no night staff on the desk. On top off all that, we had dinner down in the lounge. When I ordered a bottle of wine, the wine came opened. When I questioned our waiter, Sasha, she didn't seem to have an answer and went and got another bottle. For our starter we ordered the brei to share. The brei came out drowning in jam, and had an off putting smell. When we complained that there was a smell and it was drowning in jam and we didnt like it, Sasha was smirking and replied 'well some people do' and walked away. I find that very hard to believe. She didn't let the manager know we were unhappy and nobody came to ask us how everything is. For the mains we ordered fish and chips and the burger. They were both nice, however a little too greasy. Even the burger bun was greasy. Once our plates were cleared away, a young bartender with black hair came over and took my empty wine glass and the bottle without asking if we were done or if we wanted another one. The staff are rude and incompetent. I would recommend staying in a B&B instead.
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