Gastgebruiker
1 maart 2024
Used as an over night stop before flight back to London. First suite stank of sewerage, badly scrapped walls, blocked drains and the TV didn't work so i requested to be moved. Apparently upgraded to diplomatic suite but then I did not have a balcony? Huge room suitable for meetings etc but the air con was absolutely terrible and we were boiling hot all night, there was also a tear in the sheets... Guests at 8am the next morning outside were unbelievably noisy and woke us up. Food outside on terrace was excellent served by Lindo who was outstanding but the whole area is REALLY grubby, Cushioned seats need a good scrub and the the marked tables need replacing. It was evident that either friends of employees or employees themselves monopolized the pool whilst playing loud music therefore no space for actual guests. Evening meal was ok but breakfast was excellent, good choice and fresh ingredients. Executive lounge was very well stocked but the people on the door were on their phones on loudspeaker chatting to their friends and just going about their business, so unprofessional!! Spa was fabulous and I have given 1 star for the spa and the food but that's it! I think if someone from head management ever visited this hotel they would be rather shocked!!!
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