Courtyard Kansas City at Briarcliff

Het personeel was erg meegaand.

We stayed two nights, expecting a good breakfast each morning. The kitchen was closed both mornings. We picked this hotel because of the free breakfast and went out both days. I understand that things happen, but when part of the payment is for food, and no food is available, a discount should be offered. Don't you think?

The first room the heat/air unit did not work. I went to the from desk and they said it would be a couple of minutes. After 15 minutes I west to the desk again and was told it would be a couple of minutes. After the maintenance guy arrived and checked the unit he told me it had the same problem recently and he was able to clear the error but did not know why or what went wrong. Since this was a known problem they should not have rented this room. Breakfast closing should be at the checkout time and not an hour earlier.

If you are traveling with kids, and a comfortable pool is high on your priority list, I would strongly urge you to keep swiping. Anytime we travel, the pool is our highest priority. We gave this place a chance because it was near our destination. Upon arriving, the kids instantly got ready for the pool and away we went. When we entered the pool area, we were surprised to see a number of kids in the hot tub, but the pool was empty. One swish of my toes in the glacial stream water was enough to answer the why in my mind. The kids did swim, but after shivering in the Arctic Ocean water, can quickly back to the hot tub. It’s too bad, because the rest of the experience there was just fine.

They refused to allow my 20 year old son to check in and refused to provide a refund. Said u had to be 21 to stay. Ok, but give back his money!! I’ll have to dispute the credit card bill now.

I have no complaints this hotel is beautiful with breathtaking views and it's worth every penny and I will definitely visit again when I stop in KC😊

Pretty good property besides the fact that my shower did not work in my room during my stay, and I was staying here for a big event . Really not the best feeling not getting to freshen up before an event .

This property held my card $25 a day for incidentals. Which would have been fine except a week after I checked out they're still holding that money for incidentals. I called the property talked to the rudest front desk person ever who told me there were no managers there there would be no managers there and that there was nothing anybody would do and I guess I just wasn't going to get that money back but couldn't tell me what incidentals they were charging me for. I have never been treated so rudely by a hotel ever and we travel often. When I asked again to speak to a manager I was told that they don't keep track of their manager's schedules and they're probably wouldn't be anybody for me to ever talk to.

The staff here was incredibly friendly. The area felt safe. I would stay here again.