Best Western Hotel Jena

Gute Lage , sehr gepflegt , nette Personal Parkplatz vorhanden

Das Hotel liegt im Industriegebiet in Göschwitz, ist aber von der Autobahn super zu erreichen. Es gibt ausreichend Parkplätze und man hat einen guten ersten Eindruck. Wir hatten für eine Nacht ein Familienzimmer, was bedeutet, dass es zwei nebeneinander liegende Zimmer mit Verbindungstür sind. So hatte unsere Maus ein eigenes Bad und eine eigene Dusche. In ihrem Zimmer befand sich sogar eine kleine Küche mit Mikrowelle. Die beiden Zimmer zusammen waren riesig. Beide hatten einen Zugang zum Balkon, so dass wir einen tollen Blick über die Stadt hatten. Alles war top sauber, wohl aber auch etwas in die Jahre gekommen. Die Betten waren sehr hart, das war für uns etwas ungewohnt. Trotzdem haben wir gut geschlafen. Das Frühstück hatten wir nicht mit dazu gebucht. Hierzu können wir demzufolge nichts sagen. Der Preis für diese Übernachtung war für uns absolut unschlagbar. Auch der Service ließ keine Wünsche offen. Wir werden ganz sicher wieder buchen, wenn wir mal wieder in meiner Heimat sind.

Rezeptionistin war ganz nett. Das Zimmer war mit Möbeln der 80er bzw 90er Jahren ausgestattet. Anstelle eines Queensize- Bettes waren zwei einzelne Betten im Zimmer. Die Sauberkeit lässt auch noch zu wünschen übrig. Haare und Fingerabdrücke und sogar Urinflecken auf der Toilette.

酒店是在一座山上，因為是去看朋友，離的比較近所以選擇

This is a hotel in need of a refurb and a few more staff. Took a while to check-in, bar service was slow, restaurant service was better but food was disappointing. The room was spacious with a large double bed. The sink for that should be in the bathroom is in fact in your bedroom. Not seen that before! Eastern European hotel badly needs an update, ok for one night, any more than this I would find difficult.

It is very unfortunate that we have to experience this during our last stay at BW Jena. We are a family with a young kid and we’ve stayed at this hotel a few times since beginning of 2023 without any issues. However, we started having issues during the last 2 stays with BW Jena. During stay in April, we were given a room that’s not yet cleaned. The annoying thing is that nobody will pick up the phone if you only calm them from the room, because there‘s only 1 person who works when we checked in around 7pm and if she’s busy taking care of another guest, then you’ll have to wait. We waited at least 30 minutes until we got a new room. Then we had to go down again to return the other room keys. Very inconvenient. Then at night I was ready to sleep and noticed there’s 1 blanket missing. I called the receptionist and she asked me to go down to get it (I’m already in my pajama and was ready to sleep, so again I wasn’t pleased). On our last visit, we were given a room with strong smoke smell. We have a small child and we don’t smoke. Moreover, the smoke smell gives us headaches. I learned from our past that the phone is useless, so I went down to ask for another room. The receptionist said there’s no other room and we basically had to take it. No other alternatives or compensation were offered to us (speaking about customer service). I’ve also called their Germany customer service number, but was rerouted to US customer service, as it was out of their business hours. Understandably, the US CST couldn’t do anything but expressed their emphaty. From the many times we stayed there, the rooms always look clean in the beginning, but over the time you’ll find some broken/cracked/non-functioning amenities in the room. Beds were spring bed - actually not to my taste, but I was willing to go back there because they have a bit bigger room than other hotels and my son needs bigger room to play and move around. Overall I find it unfortunate that the hotel doesn’t keep its 4-star service/rooms-standard. The receptionist became defensive when I asked her to check again about finding another room and just said no to anything I asked and was very unfriendly. I felt that had to pay and stay in a room that is not the same as what I reserved and if I say anything to the hotel they will treat you like their enemy.

Great hotel—easy to book, flexible check in, generous amenities

Worst Western. TERRIBLE BED. Could not sleep well neither me nor my colleagues due to the heart flat bed, Dirty. Smelly. Sink overflows, carpets terribly dirty. His is the worst BW I’ve been to. This gives a terrible name to the brand which in the past I had respected