Tru by Hilton Janesville

Excellent customer service

The staff at TRU were excellent in the service they provided. We found them welcoming and very helpful.

Were just there for a quick visit with friends. The location was right off the highway. Super clean. Coffee 24/7. Very nice staff. We did not have breakfast, but it did smell great. Would definitely stay again..

Room was clean, good breakfast. Did have a couple issues first the floors and doors are so thin you hear everything, sounds like herds of elephants running through the hallway and above you. Had a hard time sleeping. Second thing the light in the bathroom went out, I notified the desk but never gained power made it difficult to get ready.

Very nice staff. Clean room. Great Continental breakfast Couldn't say enough about the manager Teresa. She was phenomenal!!

Our stay at TRU, was great. We arrived at 6 PM and the staff member at the front desk was very friendly. He was an African-American guy. I cannot remember his name, but he was very friendly and very helpful. We had food delivered, and he made sure we have plates and napkins, which was so kind of him. The hotel rooms were clean. I will say the bathroom could be a little cleaner. I did see hair in the shower and all of that so could’ve been a honest miss. The pool area was clean and fresh towels were readily available. Pool area, Everything intact nothing broken. The morning breakfast was very simple. I like the idea of having wrapped apples and the the staff was helpful when the pancake mix ran out and also one of the staff members helped my child with instructions on how to make the pancake. Check out was very easy and overall, we were happy with our staying.

Always fantastic . Second time staying here. Love the beautiful lounge area. Staff incredibly friendly and helpful.

I would have rated the cleanliness a 3 due to an over flowing garbage that sat directly in front of the 4th floor elevator from the time we arrived at 9pm until the next morning when I had to ask staff to clean it up as it was all over the ground by the exit, but, the bathroom was clean and the beds and linens seems clean.

The only bad thing which was really out of their control is the tv stations are not available because of negotiations between dish and the networks