Southbank Hotel Jacksonville Riverwalk

Good hotel

트립닷컴에서 숙소 결재를 하였으나 호텔 측에서는 결재가 되지 않은 것으로 되어 있어 혼선이 있었다. 결국 호텔 측에서는 시스템 문제로 결제를 하지 않아도 된다는 답변을 듣고 체크아웃을 하고 돌아왔으나 아직까지 deposit 금액이 환불 되지 않고 있다. 트립닷컴에서 예약된 건 들에서 이런 현상이 반복되고 있다.

酒店位置很好。出門就是海濱步道。性價比高

Nice staff, big property, nice lounge. The restaurants were a bit expensive for the quality of the food and service was a bit slow. However, we enjoyed our stay and the housekeeping and front desk were awesome.

Dated decor. Need pressure washing. Bathroom very inconvenient. No refreshments for incoming guest.

We had called ahead since we where traveling to see if the room cpuld be ready. They said yes. We got there it was the wrong room, we had paid for a riverfront. They gave us a view of parking lot? Said it would be an hour to hour amd a half...we came back...still not reqdy., then attitude with my husband did it for me. We cancelled and went to double tree next door. Friendly and courteous with no issues. Be cautious!

We stayed here due to me needing surgery. When we arrived the employee who greated us was a very kind black man with a cross around his neck. He was sadly the only lovely person to us.When we arrived I noticed that it looked like as if they only changed the bedding but didn’t clean anything else. The floor was not vacuumed, the bathroom wasn’t cleaned either. We then seen on the paper that we were given that we could call the front desk and they would assist (I would’ve went down to talk to them but I had to take meds which caused me to have to stay in the room ifykyk). They proceeded to answer and say “please hold!” I was on hold for close to 35 mins. Then I hung up and called back and they then proceeded to constantly talk over me and not allow me to speak. I then was so upset that I hung up. I then tried to call room service and they proceeded to treat me rudely as well by putting me on hold and then when I asked for soup they gave me cold soup. I have never stayed somewhere where constantly people are rude and treat others who they don’t even know with such disrespect for absolutely no reason. When we had to leave earlier than expected due to my aftercare surgery needs; my husband said the person at the desk was completely rude and didn’t bother to answer his questions he was asking. We have no idea why we were ever treated with such unpleasant behavior but we will be sure to never stay here again. This was absolutely unacceptable and memorable for all the wrong reasons.

I liked they issued a ticket for the parking but felt it should have been free since I self parked and it was outside the garage. Liked that it was near the expressway but did not feel safe to walk the area after daylight.

Room was handi-accessible, when booking normal room. There was some dirty substance in the bathroom door jam, felt icky in the room, looked nothing like what i saw in the photos. Would have never booked if id known otherwise.