Terra Boa Hotel Boutique

Good hotel/pousada, it has a great leisure area with a decent size pool, a bar within the pool, a spa space, a mini gym, and a pool table, sauna, kids play area. The room is spacious, clean, and the bed is comfortable enough to get a good night sleep. There is a veranda with a hammock to relax, that said the door to the varanda needs fixing as it appears it would break when trying to open. The breakfast was satisfactory, recommend the quiche de frango, rabanada, and the tapioca. I recommend to offer more options of juices. Although every morning during breakfast the manager would pass by our table and ask if everything was okay, the service could improve. Some of the ordered dishes took long to prepare while the restaurant was empty, we would ask for towels and it would also take long to deliver. Minor details that can improve the guest experience. The negative feedback that I have is the quality of the WiFi. We stayed in the closest room to the reception, 101, and the WiFi was very weak, it constantly reverted to my 4g.

Well where do I begin. First they offer English speaking attendants, not the case. I watched a trainee chewing gum like a cow at the front desk. Only one person appeared to know what was going on when I checked in. I spoke to multiple employees and they ALL said the same thing, disorganized management. Owner does not care about employees. She does not give them their proper gratuities owed. Hires her friends as workers and they are absent in their roles. Food was good. Room lacked current designer/boutique look. Air conditioning was broken. No hot water in spa. Booked a massage and the therapist didn’t know a proper therapeutic massage. Room smelled like mold. Tried going to the updated hotel within their group of hotels “Imperial Resende” and it was a newer property but also mismanaged. Ended up at Ecoporan and then Barracuda Hotel. The last was by far the best. More expensive yes, but Terra Boa is not a boutique hotel by any means. They need a complete overhaul. I speak of these things because I come from a travelers background. Four seasons hotel and Wyndham Resorts could teach these people a lesson. I know it is a small village and I’m expecting big city amenities but come on. Guests should be number one! How does that happen? Treat your employees well and you will receive their utmost support. Not the case here. Give them peanuts and you get monkeys that don’t care about their job. To whom the owner of this hotel group I hope your minions send this u the ladder to you passing each level of supervisors and Human Resources. Leadership, respect, and accountability starts at the top.

QUARTOS CONFORTÁVEIS; CAFÉ DA MANHÃ EXCELENTE; BOA LOCALIZAÇÃO; LIMPEZA CUIDADOSA; PISCINA, HIDROMASSAGEM, SAUNA E SPA PARA RELAXAR O CORPO APÓS AS ANDADAS DAS TRILHAS E O SOL QUENTE. ATENDIMENTO EDUCADO. TUDO SHOW.

QUARTOS ACONCHEGANTES, CAFE DA MANHA EXCELENTE. PESSOAL MUITO ATENCIOSO. ROUPA DE CAMA BOA. E OTIMA LOCALIZAÇÃO, PROXIMO DE TUDO. ADORAMOS E RECOMENDO. CADA DIA UMA DECORAÇÃO DIFERENTE DAS ARRUMADEIRAS, COM MUITAS FLORES.

The hotel was really conforable and nicely decorated. We Had a poolviewroom .excellent Pool Bar. Service staff was very friendly and helpful. Top breakfast including a Lady preparing fresh tapioca. If you happen.to stay in Itacaré for a few days book Terra boa . If its Full you also may choose vira canoa only a few meters away

The hotel was nice, clean and beautiful. My rooms was kind of small but nice. The pool and the pool bar were just great. The difference was the staff: people were great! I have a special thanks to Junior and Salles from the front desk so helpful and kind! Moni at the bar so cheerful! They made have a great time. O hotel é bom, limpo e bonito. O quarto era relativamente pequeno mas bonito e limpo. A piscina ótima quentinha! Mas o que fez a diferença foi o serviço. Encontramos pessoas maravilhosas. Gostaria de agradecer especialmente Júnior e Sales da recepção que foram tão prestativos e amáveis deram jeito em todos os problemas e fizemos reservas erradas! E a Moni do bar, que simpatia!

The staff were very friendly and accommodating. The breakfast was delicious. The pool and pool bar was great and they have a big jacuzzi too. Food at the hotel was delicious.Location is great too. 3 min walk to Main Street with bars and restaurants. The room is simple but nice and you can hear the birds singing in the morning as there is plenty of trees and nature around. We had an upstairs room with balcony. We had a small problem with the tv. A lot of the channels weren’t working. I was a little disappointed as I left the beach early to watch my team play on ESPN but the channel didn’t work ;( The hotel sent a guy to fix it but he couldn’t. I slept great all week….until Friday night! ;( Guests were out at the pool literally shouting until 2.30am. I think it’s the hotel’s responsibility to ask them to be quiet and respect the other guests that are sleeping. Or close the pool area when it gets late. A local bar woke me up at 4am playing music. The music didn’t stop until 5.40am! At check out there was an uncomfortable situation where they asked us to pay an optional environment fee and a tip for the staff of about €70 ($R 400). This never happened to me before at checking out of a hotel. We asked for more details about the environment fee ( a leaflet, website to see how the money will be spent) but the receptionist couldn’t provide details, so we didn’t pay it. Overall the hotel is beautiful and we had a positive experience but there is always room for improvement.

Very friendly staff even though no one spoke English (they used google translate). Very centrally located, easy walking distance to beach and center part of town. Clean property/rooms. Nice morning breakfast that was included.

Super estrutura, ótima localização, quartos grandes, limpos e confortáveis, funcionários simpáticos e disponíveis, destaque para o Juliano. Equipe de manutenção de prontidão a todo instante para resolver qualquer tipo de problema. Café da manhã e restaurante da pousada excelentes. Tivemos ótimos momentos aqui.