Dem Premium Hotel - Round Trip Airport Service - Istanbul International Airport

Bij het boeken hadden we gevraagd om vroeg in te checken om 10:00 uur en laat uit te checken om 14:00 uur. Na bevestiging van de boeking rekende het hotel echter nog steeds €15 extra aan voor het vroeg inchecken. Er waren eigenlijk genoeg kamers beschikbaar, dus het hotel heeft hierdoor geen extra kosten gemaakt. Het in rekening brengen van deze extra kosten, zowel na bevestiging van de boeking als voor de dienst zelf, is onterecht. Ik raad niemand aan om dit hotel te boeken. Ctrip is hiervoor ook deels verantwoordelijk, aangezien ze de wensen van de klant niet duidelijk aan het hotel hebben gecommuniceerd en ook geen actie hebben ondernomen tegen de onterechte extra kosten van het hotel.

I stayed for a layover of 3 days in Istanbul and unfortunately had a very disappointing experience with this hotel. I had booked a Deluxe room with breakfast included, but on arrival was given a Standard room with no breakfast. The photos and description on the hotel's own website (and even their WhatsApp) did not match the actual room provided. When I raised this with reception, I was first told the room was Standard and breakfast wasn't included ("no problem, you can buy it, it's not expensive"). On a second visit, staff suddenly claimed the room was actually Deluxe and breakfast was included — yet nothing about the room itself had changed, and the photos still didn't match reality. You can see on the picture, they say this is a deluxe room , also there is not even a normal chair that I needed for work, the room is tiny. There was also poor communication between the hotel and support team: I was told to wait for a resolution from support, while the hotel claimed they'd received no complaint at all. A refund was refused on the grounds that the room might not be resold otherwise — which isn't something a guest should have to bear, especially since the room was still listed as available after I checked out. In the end, I rebooked at another hotel nearby, which turned out to be the right decision — the difference in service was night and day. I appreciate that the platform stepped in and resolved this fairly, but I'd think twice about this hotel specifically.

Very good hotel and very clean the staff was kind and professional

Staff were very nice and caring, room was spacious with a jacuzzi and very clean!!! Breakfast was included in the price! 10/10 experience!

I loved how everyone was so nice. Traveling by myself as a female was already scary but they made everything comfortable. The food was good. There is restaurants near by as well as some breakfast and markets less than a 5 min walk. If you need to use an atm to pull money there is many less than a 5min walk away too!!! o

room was available for early check in which was nice, good location easy to find, staff was nice at check in, room is clean and confortable with a nice view to part of the city and the ocean. hotel has a small gym.

Clean room, friendly staff, market and restaurants close by, the only issue was disturbing smell from restaurant’s kitchen on the hallways and slightly in the room other than that everything was fine

The location is good. The price is excellent. There is Round Trip Airport Service - Istanbul International Airport, but you have to pay for it.