Verified traveler
19 februari 2024
Unfortunate circumstances staying here. We've stayed at Copper Point on several occassions over the years, it used to be vert well maintained but over the years have noticed a decline in the hotel's overall cleanliness. We arrived and the pool/hot tub area was filthy, not clean, not to mention hot tub water was luke warm. Went back to the room thinking we will have a hot shower, the water was cold! Complained to the hotel and they mentioned there was an issue with their heater boiler which was affecting all the hot water in the building. It wasn't until 2 nights in, we finally got some hot water but the kids went to the pool on our final day and the water was cold again. For such a large building with so many units, the water issue is huge and should really be able to run efficiently to serve all guests especially on a long weekend. The place is dated, needs a major reno, chipped paint and base boards. Our heat was also not working when we arrived, maintenance was able to fix that the next day, but again, really bothersome along with no hot water.
Vertalen