InTown Suites Extended Stay Indianapolis in - Traders Point

The general Manager was very rude she lacks customer service techniques. I noticed a charge on my debit card for $60 so I went and asked about it as anyone would because I have already paid for my stay. So I was curious if hat the charge was for and she instantly became upset and told me that I can checkout at noon that day, I still had 2 days left of my reservation. I tried to get an understanding as to why I was being put out for asking about my money and she waved me off not even trying to hear me or give me an explanation. I left before noon and attempted to go stay at a different Intowne and was then told that she put me on a list of do not rent. I’m confused on what happened to make her put me on the list and get upset about me asking about my account being charged for $60.

The room looks nothing like the pictures. The AC didn’t work. The whole place smelled bad. And when I tried to cancel the reservation I was told I could t get a refund. I think I’d rather sleep in my vehicle than stay in this dump

Stranger calling repeat late at night on room phone. Hotel security was called to check and disconnect room phone.

Homeless people drinking outside at 9 am. I didn’t know there was nothing in the kitchen. I had to buy paper plates, plasticeware, cups and only do microwave food. There was no sofa or chair as advertised.

THE WORSE PLACE YOU COULD CHOOSE TO STAY The room was NASTY! They didn't even bother to vacuum the floor, wash the bath tub, nor clean the refrigerator to say the ABSOLUTE least!

Yes real bad service there

The building needs repair.

A lot of people standing around the hotel and office people not there after 7 pm

I’ll stay again Good service. No hassle. Only bad experience was the location of my room, my room was near entrance door and people come in out that door 24/7. Got no sleep. And tenants standing in hallway having full conversations. Walks are thin.