Extended Stay America Suites - Indianapolis - West 86th St

Staff rude card couldn’t work on outside door had to walk around the whole building to the front to get in when it was cold and snowing

Heat Not working and the pullout couch was absolutely disgusting and felt like cardboard. Zero out of 10 if I could Staff was on break for over two hours and I couldn’t get into my room when I first arrived

Staff rude except for one. The older lady had an attitude and didn't want to compensate us for our 2 days that we were without hot water we only got compensated for one day and didn't even have Wi-Fi. When I went to go check out and complain about this she then got upset told me we were only compensated for one day because that's all we deserved so I proceeded to go upstairs. And then called place to complain went downstairs to check out and she tried to put me as DRN because of a couple crumbs on the ground. But during my whole stay they were supposed to come check my TV cuz my TV was broke amongst other things that were wrong with the room.

Room- base boards coming of walls roaches coming under door. Bathroom sink fills up, takes long time to go down, no back on remote, fridge door kick in bath tub of ad rust and grit come out after turning water on, kitchen sink had very foul odor.

The staff was very friendly and helpful, the room was terrible. Upon check in i was informed the hotel was over booked and did not receive the room i was supposed to have. The room was dirty and damaged, did not feel comfortable at all.

Clean room, quiet environment, staff was very friendly!

Room ok, kitchen not great The cost of the stay was good. the kitchen was kinda dingy and not stocked. Had to ask for pots/pans, silverware, etc, which they had very little of. The cupboards were dirty and banged up. Needed a good paint job. Lobby coffee was often empty.

First online it said there was a pool. Then it said free continental breakfast.aA whole grain bar is all. When i've stayed at places they have have had scrambled eggs, sausages, bacon, biscuit and gravy and more food. Also to ask for linens the first night was a challenge. Tiles in the bathroom were coming up. I don't recommend.

Not a bad stay at all. Rooms were good and the pull out bed was convenient.