Gastgebruiker
25 september 2023
Would not honor the reservation because my husband made it under his name and at the last minute I had to go instead of him. We were in Indy for a soccer tournament. My 11-year-old son and I finally got to the hotel at about 9pm and the front desk basically said sorry we can't let you stay here because the reservation is under your husband's name and not yours.....then I said ok rebook it under my name and use the free reward gift certificate that it was booked under and she said she couldn't do that. WHY? Never gave me a real reason, said it was because of corporate. So the hotel staff and "corporate" would rather my son and I sleep in our car than accommodate us. The front desk could have cared less about us. I had my license with the same last name on the reservation, a credit card with my name and husband's name, and called my husband to have him talk to her and she was like sorry. I called a hotel down the street and they were able to accommodate us. Plus the place reeked of ****. Thank God we ended up not staying here because the place was nasty with lots of shady people hanging out in the parking lot, and the service was TRASH!! This place is a dump. MARRIOTT DO BETTER!!!!!
Vertalen