Woodlands Lodge Ilford

We had a beautiful experience. Friendly staff and beautiful place to be.

Very terrible, I was moved to another hotel then to another, I just left and went to book another hotel. Won’t recommend to anyone. Service was terrible

Car broke down so was not able to get to the hotel. Wasn’t able to get a refund for my booking. Useless! Would not recommend staying here and staff are rude over the telephone.

Similar to a few reviews on this website and trip advisor. On arrival I was ambushed with a holding deposit fee which wasn't advertised anywhere on Trip.com's app. On asking why this is required, the receptionist repeated "Every hotel does this" - which clearly isn't true if so many people are commenting on it. When asking if it's possible to just cancel and have the booking refund, the colleague essentially gloated saying "We already have the money, there's no cancellations on this booking." So now I have to go through PayPal to escalate this. What makes this more frustrating is that it was midnight, and they were perfectly comfortable sending me out the door and couldn't at least come to some compromise. It's a little disheartening, and I'm just glad I wasn't a family or a solo traveller who wasn't familiar with the area. Do better please.

I am writing to express my profound disappointment and dissatisfaction with my recent stay at your hotel. Despite my anticipation for a comfortable and enjoyable experience, I encountered numerous issues that significantly detracted from my stay. Firstly, upon booking through *******, I was not informed about the £100 pre-authorization charge. This lack of transparency regarding additional charges is unacceptable and resulted in an unexpected financial burden. Because the information about the pre authorization has been sent via email after confirming the booking only. Furthermore, despite assurances of non-smoking rooms, I was appalled to find evidence of smoking within the hotel premises. Upon entering my designated room, I was greeted with a strong smell of smoke, and even witnessed another guest leaving their room with a cigarette in hand. This blatant disregard for the non-smoking policy not only compromises the comfort of non-smoking guests but also raises concerns about the enforcement of hotel policies. Additionally, the condition of the room itself was far below acceptable standards. The presence of a vape in the room, dim lighting, and the lack of functional plug points for charging devices were just a few of the many inconveniences encountered. Moreover, the absence of basic amenities such as mirrors, hangers, and a working heater further exacerbated the discomfort of my stay. Despite bringing these issues to the attention of your staff, their negligent response and failure to address the problems only added to my frustration.The window of the room can't be closed properly since there was no handle it's very cold inside the room. No privacy in the room can't close the curtains properly. What kind of rooms your selling to the customers? Furthermore, the poor quality of the WiFi and the unavailability of the 24-hour help desk, as advertised during the booking process, further compounded the challenges faced during my stay. This was informed to the front desk staff Abdullah several times after check-in around 05 PM and no action will be taken. The night porter came to the room at 11.30 PM and he was trying to fix the Heater but, unfortunately not. In light of these numerous grievances, I strongly urge you to take immediate action to rectify these issues and prevent similar experiences for future guests. Additionally, I request a full refund of the pre-authorization charge and compensation for the inconvenience and disappointment caused. I trust that you will address these concerns promptly and effectively, and I look forward to receiving a satisfactory resolution to this matter. Also we have video evidence to prove all our complaints

Not suitable for family. Too old cots and beds. Broken shower. Leaking from different locations. TV is there but no remote…

Dirty carpet , very bad shower system, poor breakfast and they took £50 as a deposit , I don’t what for?

Please you need to check the hotels before you advertise them is not for tourism specially with families