DoubleTree by Hilton Washington DC Silver Spring

The customer service is not ok 😕

well-managed hotel. Very comfortable to stay in this hotel

The hotel/room was nice and clean. Check in was fast and easy- the warm welcome cookies were a nice touch. We had breakfast in the hotel restaurant. We had ala cart, so I can’t comment on the buffet options but what we had was fresh and delicious. I loved that parking was only $20/night compared to DC hotels which are usually twice the price. The location was within walking distance of shops and restaurants, and the Fillmore. I would definitely stay here again.

The service from the person at the front desk when we did an early check in was awesome! He was the best!

The night staff were not pleasant at all. Nor the early morning lady. I have stayed here before and extended my stay because the staff on both shufts were fantastic, courteous, helpful and had a since of humor. Made me want to stay an extra night because of tgw atmosphere they put in Double tree.

Overall this was a really great stay. Very convenient in terms of shopping, restaurants and access to the train and bus stations. All walkable. Staff is really nice, helpful and friendly.

Upon arriving had to circle around 3 times to get in the hotel it was backed out onto the road to get in. Once in we were in our room maybe 10 minutes and the fire alarm went off. Upon exiting via the stairs there was a huge roach on the stairs. It's very outdated and definitely needs an update.

Let me start by saying staff couldn’t have been friendlier they were awesome! I was disappointed with the additional fees that are not mentioned when booking on *******. Parking says $10 on here when booking but was $20 at the property also was charged over $100 more then what my booking price was…. I also basically had to break down our door to get in the room. Door was sticking and maintenance just told me to push harder. Other than that it was a clean hotel alittle noisy at times for construction but we only stayed 2 nights

The property its self was convenient to where we were going. It was easily accessible. The construction outside started early on Saturday morning. This was unexpected and something we did not plan for.