Hawaii Riviera Aqua Park Resort - Families and Couples Only

On the First day , they told my family to pay for drinks on hotel, how come . People on hotel not very nice , on reception they can't help you. CASH point eat my card , hotel says it's noting with them , the can't help. Pure internet real bad, on last day they recive card to book off hotel at 12 pm. On 11.30 they ring my familly to book of at 12 am , butt the transport is 23.30. No food no water, when they ask lovly staff says pay 20 dollars for some food , what is this how you tret customer like this , also with kids , first and last time time my family was there

Fabulous hotel, great amenities and food. Special thanks to Osama on Reception. Sayed & Ahmed on the bar and Zain a Waiter. All of which went above and beyond ensuring I had an amazing stay. My room was attended to daily with tea & coffee making facilities, a large fridge and complimentary water daily.

Stay away from this place. There is nothing here and they also serve very poor quality food with the smell of pet food .I'm surprised that other guests eat this food, I'm here for the second day and I'm walking hungry. All inclusive is a myth. They demand extra payment for everything. Poor wi-fi only in the lobby. Staff incompetent and rude. They advertise themselves with five Egyptian stars, but in my opinion they don't even have three. The worst place I've been in my life.

It was the best vacation, and we will never forget about it! Really beautiful place with very friendly staff! We enjoyed every momemt and we hope to come back soon! Room very comfortable, food tasty and service perfect! The best animation team!

I have stayed with my husband from 27th to 30th Jan for honeymoon trip. It was the worst experience I have ever had in a hotel!! I don't know where to start from! Staff was Unfriendly, Unqualified and very rude!! This the least I can say about them. We just checked in me and my husband and we drank the 2 available water bottles in the room, I called the room service to order more water, and he answered "you just arrived, didn't you?"!!! Replied yes!! He said you have 2 bottles every day. He was very rude!! My husband called late in the afternoon and asked them to change the bed sheets and the operator answered him the housekeeping is done for today, we will do it tomorrow!! And we had to spend the night on a dirty bedsheet. And this goes on and on. I really felt that I was being scolded every time I had to ask for something. The place has a nice outdoor garden, swimming pools and Aquapark. But the building and the rooms were old and not well maintained. The furniture inside the rooms were damaged, the table lamp is ancient and dirty. And I beleive they have never had changed or attempted to wash the curtains ever since this hotel was established!! Hygiene is a joke! The cattle was rusted! Tea bags were uncovered. Waste bin not properly working "damaged". In the main restaurant, the food was not fresh, reheated from the lunch to dinner, same items, wrong tagging, no tissues on tables "you have to ask for it. And this bad experience had even worse ending! We booked their transport service which we paid for in advance to take us to the airport. And on time at 5 am we called the driver and he answered in a sleepy voice! He said oops I forgot about your appointment, but I try to be there in 30 minutes!!!! If we were to wait for him we would have absolutely missed the flight. And we had to look for an Uber driver. Luckily we catched the flight minutes before the boarding closure. And the list goes on and on.. We were really sorry for that the resort is relly a huge one with nice facilities. But doesn't have the right management and staff in place. I believe the authorities should take a relook to such hotels which categorized as a FIVE STARS HOTELS!! In order to avoid spoiling the reputation of Egypt in tourism.

We enjoyed our trip a lot, and we were happy there. Nice place, good and tasty food with choice for everyone. Room is comfortable with amazing view. Sweet and kind staff who work very good. Good entertainment all day.

Very outdated.... You get what you pay for very crowded