Gastgebruiker
1 april 2024
My recent stay at Vista Beach Retreat left much to be desired. Firstly, the room was disappointingly small, and upon entering, I noticed a strong paint smell. When I brought this up to the staff, they simply attributed it to opening the balcony, which did not address the issue. Secondly, I specifically requested a wake-up call for my early morning flight at 5:00 AM, but unfortunately, the reception forgot to follow through on this request. As a result, I almost missed my flight, adding unnecessary stress to my departure. Furthermore, during check-out, no staff members came forward to offer assistance or inquire about my stay. This lack of attentiveness and customer service is unacceptable and only adds to the overall disappoin**ent of my experience. While I found the food to be passable, it was not enough to redeem the shortcomings of the hotel. While the owner may be well-intentioned, it's evident that the staff are in need of training or additional support to provide a more hospitable environment for guests. In conclusion, my stay at Vista Beach Retreat was a regrettable experience, and I cannot in good conscience recommend it to others. Unless significant improvements are made, I will not be returning for a second visit.
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