Hotel Royal Ours Blanc

房間裏沒有電話可以聯繫前台 不過服務態度很好

Nice hotel for a week of skiing. Modern and clean style. Bar area has a nice warm and cosy vibe with a pool table and open fire. We stayed bed and breakfast and thought the breakfasts were great. Plenty to choose from including freshly made crepes and omelettes and the views from the restaurant were stunning. Spa is small but nice. We had an hour in the jacuzzi sauna and steam room and then a great massage one day after skiing. It’s not ski in ski out (it wasn’t advertised as such). In the mornings we walked 100m down the hill to ski down to the gondola. In the afternoons we got the free shuttle bus back to the door. We didn’t ever wait more than 10 mins for the bus. Room was a decent size and cleaned daily. Would stay again.

Clean and modern hotel, friendly helpful staff and good breakfast buffet selection. Spa was expensive to use for 1 hour (€20pp) and wasn’t in good condition.

Iam heart broken about this was ment to be a trip of a life time I found this hotel on line as it looked stunning to find out they are scammers and Have harassed me for money when i have already paid in full I was then notified from a friend who was staying they charged him for my hotel for no reason Iam so angry I have been ripped of and all I do is get ignored I have sent email after email no response this hotel scammed me and it has not just affected me for me now to feed my children this month is going to be a struggle as I had to give money to my friend who they had taken payment from with no explanation I will be seeking legal advice I suggest no one and I mean no one to stay at the premises they will rob you

Well well well, where do I start with this place!! Came on a skiing holiday with my girlfriend for 4 days and it’s safe to say the royal ours blanc hotel ruined our holiday. We was on the same flight as 2 couples who are from our area and have mutual friends, we ate out a few nights and got to know eachover better, they had an issue with the hotel as the payment system on the hotels end was not working, they had confirmation via email and also shown on there bank statement that they have payed the full hotel fee before they even arrived. As I checked out this morning everything was fine on my end got on the plane and arrived home safe and sound, I then received an email from the hotel saying they have debited £1,130.65 from my account as my FRIENDS payment didn't go though. Not only is this illegal but it is very unprofessional. ( I have attached screenshots of the email). I have now Been charged for someone else’s stay, I have no way of getting the money back off the hotel and my friend has already paid his bill and has full proof and confirmation of this. Not only did this happen, they “ACCIDENTALLY” charged me £435 twice (£870) and told me they will transfer it back to me. After having to constantly hassle them for my money back they only sent me £830 back, so not only have they charged me for someone else’s stay they have also short changed me £40!!! The rooms here are an absolute disgrace. No towels get changed and not fresh bottles of shower gel and shampoo get changed either, you have to go to the reception and ask for them yourself! The breakfast here is appalling, everything is cold, there is never any fresh juice as they don’t replace it when it’s empty & they don’t change the fruit, the fruit was sat there for days on end and gone mouldy (photos attached). I have emailed them back that I will be taking this matter to court if I don’t receive MY money back within 3-5 working days and still have no response. Guys please please please stay as far away from this hotel as possible. It is absolutely shocking here!!!!

After reading some of the reviews left in relation to this hotel, we felt we should dispel a few untruths! The hotel is warm and cosy throughout and the decor very stylish. The bar and restaurant are modern and the staff incredibly friendly and helpful. We were able to leave our bags and change for a day of skiing even though our room wasn’t yet ready. Our room was functional and cleaned daily. We had everything we needed including bathrobes and slippers. There was a huge choice of foods at breakfast, and the opportunity to order freshly made crepes and omelettes. We couldn’t fault the Royal Ours and would gladly stay again at this luxurious hotel.

My sister and I booked to use the spa, as non-residents of the hotel, during my weeks ski holiday. The booking was really easy in advance, with prompt responses to my emails. The team were more than accommodating in offering a slightly tailored spa package for 1 hour use of facilities, a 30 minute massage and cocktail in the bar (rather than the breakfast which is their usual offering). The jacuzzi, steam room and sauna were ideal for soothing aching muscles after days of skiing, and it was evident they hadn't over booked, so there weren't too many guests. The massage was very relaxing, and finished off with a lovely cocktail sat in the hotel bar. The customer service throughout was excellent. The spa receptionist in particular, was so friendly and welcoming. I would highly recommend, and would definitely return. A lovely experience!

Excellent stay. Staff were lovely and gave us a nice surprise for our anniversary. The hotel is well situated and plenty of shops/restaurants within short walking distance. The swimming pool is warm and relaxing - a good chilled vibe. Breakfast has an excellent selection with a chef making fresh omlettes/crepes. Room was a lovely size with excellent shower and bath. Beds were super comfy and great views over the mountains. If we come back to Alpe D'huez then I would 100% return. A great stay and recommended.

We stayed in the 704 room, it was nice and comfy, it had 2 floors and a terrace with beautiful view. One floor had a bathroom and sofa bed and the other a double bed and complete bathroom with jacuzzi. It had a small fridge (though it was empty, no mini bar in room service) and an electric jar to prepare tea or coffee. There was a pool, but we didn't use it. Breakfast was good, we didn't try the restaurant. There were good lockers for ski equipment. The hotel was well located, next to restaurants, stores, and to the bus stop that took you around. The staff was friendly and helpful. We had a beautiful stay.