Sofitel London Heathrow

Excellent location just next to Heathrow Airport T5 which convenient for next day early morning flight. Room are clean and well maintained.

Booked for 1 night for my Mum and I before our early morning flight to Santorini. Exceptional location spitting distance (short walk) straight into Terminal. Great service from all staff, quick check in, help with heavy bags from taxi up to room and perfectly clean room. Lobby bar and restaurant excellent, we enjoyed food and prosecco before bed. Highly recommend.

very close to Terminal 5, walk in 3 min from reception. room is clean, comfortable.

Great over night stay before an early flight. You can’t beat the Sofitel for convenience for Terminal 5. Room was clean and check in super fast. Good stay again.

The location is fantastic, right in the heart of the Heathrow airport 5 , making it extremely convenient to explore London. Shops, restaurants, using the underground. The rooms were not too spotless, it was filthy, spacious, very uncomfortable, making it hard to relax after a busy day exploring the city. The INDIAN staff were exceptionally unfriendly and unhelpful, Breakfast I didn’t have. I especially appreciated the quiet and peaceful atmosphere, perfect for resting and recharging. The bellman, Assam was very VERY helpful. The restaurant and front desk INDIAN staff need improvement in professionalism and service. • The night INDIAN staff require significant improvement in attentiveness and conduct. • I personally experienced a serious incident where a male INDIAN staff member entered the ladies’ bathroom while I was inside, claiming to be cleaning. This was completely unacceptable and made me feel unsafe. CHECK THE CCTV • Additionally, I was asked by AN INDIAN housekeeping staff to provide a perfect 10/10 review, which I found inappropriate and unprofessional.

Very convenient location. Only 5 minutes to go the check in counter in T5.

Conveniently located with free transfer from T3, also easily accessible to train and bus stations to other parts of UK.

This hotel is purely for its convenient location. Don't expect anything at all. The two of us had two large suitcases. Because the elevator was out of service, we had to use the escalator, but the hotel staff did not offer to help. They only assisted after we repeatedly asked them. Then at check-out, the elevator still wasn't fixed. In the end, a staff member just stood there and still didn't proactively help us carry our luggage up one floor. The room rate on Sunday night was around HKD $2,000, not including breakfast. At that price, it's absolutely not worth it. I think it's worth HKD $1,200 at most. I originally had high expectations for the Sofitel brand, but I don't think I will ever stay at this hotel or any of its sister properties again. Really disappointed

The greeting at the reception was pleasant. The room, very cold when we arrived, altered the settings and it improved fairly quickly. There was just one plug in to charge, which was incredibly slow. The doors to the rooms are very heavy and you hear each of them closing, at all hours. Not good when you have a very early start. The drinks in the bar are very expensive. DON'T order one from your seat, you will be charged for the privilege of the waiter walking a few feet!! Would I stay again, I will try and fly from Gatwick!