Gastgebruiker
4 januari 2024
We had booked well in advanced and required a specific room for my elderly parents. We were allocated a room that we viewed prior and was perfect for us. When we came to check in several weeks later the room allocation had been moved despite being put in the booking diary that it was not to be changed. There seemed to be some misunderstanding between the staff about rooms with walk in showers, we were told there were no rooms with walk in showers, only to find out when our room was moved that there was. The staff were very polite and helpful and managed to find us a suitable room in the finish. At the time of our booking the Hotel was under new ownership transition which could account for some of the problems. The new owners seriously need to look as disability access to the lower rooms at the rear of the hotel, there was no suitable wheel chair access at all, and fire exit escape was again not suitable for people with mobility disabilities. Geographically the Hotel is well located for Woburn and it’s safari parks, Milton Keynes, country walks to nearby Rushmere Park and Stock grove parks. And shopping in local Leighton Buzzard, as well as the Grand canal which runs through Leighton Buzzard.
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