Vind hotels met Hot Tub in Accra

The rooms are very warm,neat and smells great. The front desk receptionists are very cheerful, polite and very helpful, housekeepers are professional with their jobs. The restaurant dishes are not bad,I enjoyed my breakfast,started with an a la carte then experienced the buffet service. It was my second time in accra with my friends and it was worth it..We look forward to coming back to Gc royal hotel.I hope they maintain this positive energy.

I mentioned before that the hotel is slowly slipping down on being a top hotel in the region. The slip is continouing. Where to start. Yes the food is still good but it for sure lost the ”Wow” factor in the presentation. Taking a slice of Ham and cutting it in 4 small blocks is not luxury - it is cutting costs. Being told that I need to look after my room card as they cannot replace cards? I send an email to ask to be collected at the Domestic Airport and even supplied a copy of my ticket. In spite of this - there was nobody at the Marriott sign and I eventually left the airport almost and hour after arrival. Check In procedure is not up to standard with 4 staff trying to check in a single guest. What happened to the BonVoy Guest check in? Marriott Accra is getting just to expensive for a ”budget” hotel with a burger at GHS180 and a bottle of water at GHS 40! The same water at the supermarket is GHS 6. Is it still worth it? Think twice.

The second stay, the price is more expensive, but the value for money, breakfast is great, the mustard is authentic Chinese taste, the waiter is very polite, well trained, the bed is also very good sleep, it is recommended

The location is good and the restaurants are fine. Breakfast was good too. However, the room was bad. The wind from the air conditioner smelled musty, and I asked for a room change, but they didn't respond and just sprayed me with a deodorant spray. The bed was also damp and cold. It was not a comfortable stay.

As I arrived at the hotel, it was overbooked and I was given a temporary room that had 2 beds in the room and you could hardly move. I had to then unpack, repack and then unpack again when I was relocated the following night. Although this was a minor issue, a big problem was that the WiFi in the room was very unstable. This became an even bigger issue in the new room as the WiFi would not connect at all (there was also very poor cellphone reception in the room). As this was a business trip, this was a problem as I could not make or receive calls/messages. 2 nights after checking in I received a call from my bank (when using the WiFi at a coffee shop up the road) suggesting the hotel had double charged me. After speaking to the fraud division it was clear that this did in fact happen as Ibis Hotel was reflecting as the merchant. The hotel outright denied this (even though it was conformed by the fraud division at my bank) and to this day, 5 days after checking out, my funds have still not been returned and I have had to file a dispute with my bank. This has resulted in my credit cards being blocked and my online banking being suspended. Luckily I have another bank card with me otherwise I would have been stuck in Accra with no access to funds as a result of the hotel's incompetence. The real cherry on the top was when I had an important business Zoom call but could not connect to the WiFi in my room to take it. I went to the reception desk and asked them if I could use a vacant meeting room that was not being used (as a result of not having WiFi access in my room which I am paying for). I was denied this request and was told there would be a GHS 100 charge. I reluctantly had to agree as the call was urgent and I had no other option. Upon checking out I received an invoice for USD 100 and was told that the meeting room I had used was in fact USD 100 (not GHS 100). This was almost the cost of my hotel room for the night. As I was on my way to the airport I had no choice to pay with my card that was not blocked due to the hotels incompetence (for services that I was paying for but did not receive). I essentially had to pay for a meting room for 30 minutes for the same price as my hotel room due to the hotel not providing the services (WiFi) as advertised and for which I was paying. Very disappointing and even more so disappointing that they could not do me a favor and let me use an empty meeting room with no charge after making me move rooms and double charging me for my stay which resulted in my credit cards and internet banking being blocked. Overall the experience was a nightmare from start to finish. Needless to say I will be avoiding all Ibis establishments at all costs. Absolute waste of money and a total inconvenience with no apology and no offer to try and resolve my problems amenably. There are plenty nice hotels in the area or AirBnb's in the Embassy Gardens with great reviews. I would choose anywhere over Ibis Styles Hotel. I hope this r

I stayed here for my first week from the 25th March 2022. I was very happy with the service and the area. Somethings from my room were not complete, for example having my own sofa which was of inconvenience when my guests arrived but my host made sure I was comfortable and promised to look after me the next time. I was happy to come back after my trip from Kumasi. However everything went down hill. Room was disorganised, broken curtains, bed made was incomplete, low/no wifi. Ceiling mould and damp. Made a compliant in which the maintenance team attended and informed me they were trying to gain access in the afternoon but no one was in. Bear in mind I had not received any phone calls or messages about this. Furthermore, I explained the room is no fit condition to be receiving guests and should be fixed first, this was not a matter of completing it in the afternoon that I checked in! Rubbish! One of the workers agreed and also made it known to the maintenance team she had been complaining about this room for a while. They moved me to a temp room for the night. With weak/very limited wifi, some stained walls, broken shower, sticky toilet bin lid and the toilet making loud and long flushing noises. I moved in total four times. They also gave me a room with stained bed sheets and scaffolding in which workers would be walking across my balcony. With the help of my old host and a nice lady, I got a lovely apartment. The host, required payment but did not want to do an online bank transfer, did not have a card machine. So I paid via World Remit money in which money was taken out of my account but her transactions was not cleared. She wanted me to pay again, in which I told her I will not be paying twice, she will have to wait until the refund is cleared. I had to request for a refund (took 3 working days), was also being chased for full payment for the moulded room. House keeping forgot to lock my room. At this point I was fed up. I asked for some negotiation in having a late check out as my flight departed late at night and with everything I had dealt with before, this was by passed and not even considered. I was then charged the highest exchange rate which meant i was paying more (they say different agents use different exchange rates). This meant I was given the host/agent nearly £94 extra which is around about/over 800 GHC. For all the lack of customer service, sympathy and them always chasing me for payments like I was a criminal. I will not be coming back again! I honestly wish I left my experience at week one, rather than returning back to end my stay in Ghana. If you want a modern place , great location/pool side views, lots of tourists etc, stay there. I expected way more for up-keeping and maintenance. Highly disappointed with round two stay at Embassy Gardens.

It is a simple hotel, everything is a little dated. You must certainly not have high expectations. The rooms are full with furniture you don't have to do with. There is a TV air-conditioning telephone and refrigerator present in the rooms. The air-conditioning room was not good and water was leaked, the shower was not so fine, the shower head was so forward and the walls were so dirty, especially the inside of the bathroom door. We got another larger room, this was better decorated but here too all dust and dead animals in the corners. There were cattle lakes around. Wifi was free but not always as strong and good. Staff is very friendly and helpful. Breakfast was very simple two toasts and a delicious omelet with pot tea and juice from a suit. They have a restaurant with a good Lebanese kitchen, first ask what they have. Not everything is present. They make the food fresh that you will try, you will have to wait very long. Hotel light on a busy street, if you sleep in front you don't close your eye by noise. Rooms on the back are better. There were many mugs in the rooms. Despite the insulation of a lot of stuffed.

Oh my gosh, luxury, luxury. This is beyond expectations. The area is beautiful and expensive, celebrities and all live here. The location is really safe, it’s clean, limited places to eat around you have to travel at least 10mins to restaurants. Anyways Samuel was not a very good host. He didn’t respond to our calls, he really didn’t seem interested in hosting us, unfriendly and distant.