We were worried after some reviews about hard beds, but ours was very comfortable. The staff were all super friendly and helpful. Great location, google doesn't show it but there are stairs from the hotel down to the middle of Horta, so very close to things but still off the noisy road. The sea view is amazing but we would have been happy with garden view as well. Breakfast is standard for this level of hotels in Portugal. Dinner buffet is a decent enough alternative when you can't get a restaurant booking.
Vertalen