Gastgebruiker
1 maart 2024
Our flight landed in to Da Nang at 11pm so we pre arranged airport pickup with the hotel, it was straight forward, easy and reasonable price. The driver they booked for us was so welcoming and professional. We arrived at the hotel just before midnight on the ***** new year, we were greeted and made to feel so welcome even though they were working during their holiday - we received a welcome drink and free room upgrade from Kelvin due to being first guests of the new year. The hotel decor is stunning and we were blown away. We met Anna the next day who greeted us at breakfast and shown us all options, gave us advice for the local area, we used the free bikes to go around the town and later hired a moped from the hotel too. There was nothing more that the staff here could have done for us, we’ve stayed in many 4-5* hotels and this one is by far the most impressive service we have been provided. Every time we walked through reception they had a genuine interest to ensure you’re enjoying your time - if you slept well, if the water temp is ok, if you have any plans for the day etc. When leaving we were also given a small gift from Kelvin for ***** new year! We actually almost didn’t book because it had no reviews this year but took the chance and I’m glad we did, I could go on forever with positive comments on this hotel. The only reason there are no reviews is because they opened 8months before covid hit and have only just re opened a few weeks ago, hopefully business picks up for them. Thank you Anna and Kelvin for our stay, and all other staff, chefs and cleaner❤️
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