Hotels in de buurt van Sports Lounge Off Broadway, Highlands Ranch

The front desk guy at check-in was a little slow - he had disappeared somewhere into the back, and it took him a while to come out to help us. There was a line several customers deep before he showed up. Once he came out and helped us, the process went quickly. The room was nice - all rooms are ”suites” and have a sitting area beside the bed area. The bed was huge and SO comfortable! We didn't utilize maid service since we were only there one night, but the room had been sanitized and was clean when we got there. (Signs are stating the room had been ”sanitized for your protection” in several locations.) There is no room service at this hotel, but many restaurants are close by for dining. We had a nice stay and will stay here again. We frequent this property once a month and have always had the same experience. I can recommend this hotel.

Our trip was for a 3 night stay in Highlands Ranch, CO from NJ for a family event. We arrived at 1:20pm tired and hungry, and asked if we could check in early. Room not ready (understandable as a lot of places in the service industry are short handed) but, ok, we will go find somewhere to eat. Front desk attendant was helpful in that aspect. We returned at 2:40 and still not ready. We waited in the lobby for an HOUR and 15 minutes to FINALLY get our room! That was close to an hour and 1/2 PAST the check in time. While waiting I was looking up other places in the area to stay but to no avail as there were events in the area that sold out local hotels. The front desk staff were very substandard for a Hilton. Very unprofessional and my sister and I said our trip would have been paid for in full if we had a dollar for every time they said,”I’m sorry or I apologize” to, not only us, but to other guests, we could over hear while we waited over an hour to check in. Also, “ I will have to ask my manager but he/she isn’t here.” We heard that one a few times during our stay and passing by the desk. I don’t know that a manager was ever present. After 2 confrontations with the front desk we finally were able to check in. I have stayed at other Home2 Suites in other states and none of them were as bad as this one! The room was clean and the bed was comfortable (pillows were a little too soft for my liking). HOWEVER…the bed had a top sheet, a thin blanket(what I thought it was) and a bedspread. After the first night I realized what I thought was a thin blanket was actually a DUST RUFFLE between the top sheet and the bed spread!! (Picture attached) Who uses a dust ruffle as a blanket??!! When we pulled out the couch bed we could not locate the bedding for it. After a trip to the front desk and asking a very rude young woman (spoke to me like I was a 5 yr old) where the bedding is located I returned to make the bed. They give you a fitted sheet, a top sheet, a thin cotton blanket, and NO pillow cases! The bathroom was fine and no problems with the shower but don’t expect any room cleaning service or fresh towels! We had to go to the incompetent front desk staff again and ask for towels and more toilet paper. The breakfast is still using Covid precautions with no hot food other than Oatmeal packets and individually wrapped breakfast sandwiches that you have to heat up in the VERY DATED microwave. The fruit was bananas and oranges and if you didn’t get there before 7:30 you weren’t getting any fruit! We managed through our 3 night stay but we will not return to this one again. The hotel is in a great location but that is really all it had going for it in my opinion!

I stayed at the hotel yesterday evening. Customer service was great! Immediately welcomed by the evening staff Owen and another young woman. I was provided with my key and information about the hotel breakfast and to contact the front desk with any needs. The room was clean and had makeup wipes (yasss!), Dove shampoo, Pur conditioner, Dove body wash, and Dove lotion in the bathroom. I checked out early for my flight and wasn't able to have breakfast. There weren't any issues with noise and the hotel is in great condition. Would definitely recommend and visit again. I got in late so didn't have a chance to look at the full hotel though I did see a nice fitness room. There is also coffee set up in the lobby 24/7 and lots of room to sit and chat with friends/family. Lastly, they have snacks you can purchase (candy bars, soda, water, frozen meals, etc). There is a Starbucks nearby.

We loved this hotel. It was Pet friendly with a reasonable rate which was one of the reasons we chose it. Everyone was super nice and helpful. Hot breakfast daily was great and The Socials they have Mon - Wed were an added bonus. Would definitely stay again!

Very good, much better than I imagined

I chose this hotel for its large rooms and kitchen. They have nice amenities, but there is no upkeep in this place. This place is not clean. I was there over 10 days. The staircases had the same dirt there. I mentioned a couple of times that the pool had to be cleaned, but was ignored. Basic maintenance. Nobody cleaned the pool from all the flies and other bugs that accumulate daily at a pool. And there were many, not just one or two. My son had to clean the pool daily himself with the net that was there. So lazy and disgusting! Almost every day we had to ask for pool towels, b/c there were never fresh ones provided in the pool area. How does a hotel not provide the simple basics? I think it is disgusting for everyone to leave their garbage outside their rooms for everyone to see. (They are not providing maid service now inside the rooms. ) At least leave black bags, so everybody doesn’t have to see everyone else’s trash. Breakfast is ok, but bagged and repetitive. And you can only pick up weekdays until 8:30! Come on, most breakfast is served until 9:30. Another thing they are being lazy about. The worst incident was that I was walking the hallway and I saw poop on the floor. I thought at first I imagined it, but sure enough I walked back a little later and there it was. I have never experienced this at any of the hotels I’ve been to in my life. (This hotel allows pets) I am very disappointed. A hotel’s job is to provide service.

This week, the restaurant staff, especially David Kookie and Jessica Voh, waited on the 100+ customers each day they had breakfast here. Besides the fact they served so many people at once, my husband and I were amazed at the effectiveness they demonstrated. They prepared the breakfast area with polished silverware, fresh coffee, replenished serving bowls with fresh fruit, sustained clean tables while keeping attentiveness with coffee refills and table checking for each of them with positive and respectful attitudes. They deserve much credit along with the rest on on staff this past week keeping pace with such volume of customers while staying cheerful.