The Park Hotel - Sure Hotel Collection by Best Western

Nice clean modern room in the new extension, hotel a bit understaffed so had to wait at bar when reception was busy , food mediocre but as a base to explore Diss it was fine , double bed fantastic 111111122222

Lovely place, but when we booked over the phone,we were never told the restaurant would be close and only doing breakfast. We got told when we arrived. It was dirty and cobweb everywhere and no housekeeper over the weekend. The one staff was lovely and help us. I don’t know how it can be afour stars. Outside could do with a tidy up.

This review is like the master chef marking contestants in that it does include a "but....". Firstly, I would be amazed if comments about the staff were anything but "excellent","brilliant","amazing". At all times their willingness to go the extra mile was obvious and necessary as they were short staffed. Their cheerful demeanor shone through morning,noon and night. Parking should not be an issue. We had two rooms, one in the refurbished area and one upstairs. Both had very comfortable firm beds, the smaller had two very comfortable chairs besides the desk and accompanying chair. The other room would have benefited having an extra chair but toiletries and tea making facilities fine. Large walk in shower in both with plentiful hot water. The sound proofing was good, especially the windows, as a Discotheque for 130 people was held one night without impacting our sleep. The hotel is very accommodating and our exuberant two year old granddaughter was tolerated by both staff and guests alike. Breakfast is cooked to order and understandably takes time especially if staff shortage is still happening. Guests can stipulate which items and quantities. Usual range of cereals and lovely croissants and muffins along with white or brown bread. Location is excellent with a good children park 100 yards away alongside The Mere with the town centre beyond. Diss is a good place, compact but charming with an excellent riverside pub doing award winning meat pie and prices are reasonable. So what's the "but"? If staying overnight for B&B then relax. However, if using the voucher for the two night package I do strongly suggest you check whether the present chef issue is still there. Hopefully it will be but otherwise the package despite being very cheap is not good value.

The park hotel hosted a 80s,90s night which was a great idea, it attracted a lot of people which the bar couldn’t cope with 30 minutes wait for a drink and then when it did come nearly anything out of the tap beer was terrible and sent back, obviously no one’s is doing the cellar management and cleaning the beer lines which is such a shame if they are not careful somebody is gonna feel very sick the next day ! I was warned 2 weeks earlier watch the beer there as a friend popped in on a Friday dinner time for a pint and he told me it was undrinkable, I hope the management will take this on board as it could be a great place again…

We had the carvery, it was delicious, it could have been a bit hotter (hence dropping one star) but it tasted delicious. Probably one of the best I have ever had. All the staff were very friendly, the settings were also very nice

My husband and I stayed here for 2 nights we had booked a superior double room. when we arrived we could not book in with the new self service check-in and needed help from a staff member. Our room was far from superior, the net curtains where brown stained, the windows could not be opened, there was only one pillow per person, the wallpaper was pealing off the walls in several places, the bathroom was very small, it was not safe to have a bath so we showed in the bath, anyone who is any taller than 5'2" would not be able to use the shower due to hight of ceiling. The room was not serviced on day 2, so no clean / dry towels, no made bed, or bin's emptied. On the first day I spoke to staff about the room and was told "it is the next room to be refurbished" The staff were lovely but there was not enough of them and they was run off their feet. the first morning the chef did not turn in so a replacement had to be found, and breakfast was good when we did get it. We have never completed a review before, but this was the. worsed room we have ever stayed in I am sorry to say. My advise would be don't let that room be used until it has been sorted out, and get more staff as they are run ragged bless them.

Arrived to be faced with check in on a computer. Since the stay was booked through ********** for some reason all the addresses and contacts information was for **********. When I tried to update my contact info the system through me out. Twice. Luckily one of the barmaids helped me out and gave me a room key. The room was a newly refurbished one on the ground floor. Unfortunately the room had emergency lighting that had a bright LED shining all night and was not conducive to sleep. After a sleepless night we complained to the front desk which was now manned and got moved to an older room. No emergency lights and a good nights sleep was achieved. The staff were very helpful and pleasant throughout our stay. Breakfast was very good but we did not eat in the evening.

i booked a room for 3 adults and in our arrival we were given a room with one double bed, thankfully we checked before going to our event we’re booked to go to.the staff were helpful but it’s not really exceptable thst i had to bring that to there attention. it also ment that i was running late to where i needed to be. thankfully they found a small room for our 3rd adult but it wasn’t near our room