Champneys Henlow

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This was my first trip to Champneys Henlow and I found the experience a little disappointing. My friend and I had a one night stay to celebrate her Birthday and what should have been a lovely experience was let down by some little *******. Although the venue and staff were lovely the attention to detail was lacking. We had no soap in our bathroom (I was told the delivery of soap hadn’t arrived and it was suggested we used body wash instead). The towels were old and tatty. When we visited the pool on Sunday afternoon there were no towels to be had. The staff were frantically trying to get them dried and restocked. There were insufficient sun loungers and chairs outside by the pool and at one point I witnessed a member of staff removing guests robes and towels from a bed, muttering about beds not to be reserved (the guests had merely gone in the water for a quick dip!) The food was adequate and geared towards vegans. Personally I would have preferred less vegan options and more choice of meat, carbohydrates and protein. The cheapest bottle of wine in the restaurant was and eye watering £38 Although we had a lovely stay it was clear corners were being cut. We won’t be returning as we feel we can get better value elsewhere and be made to feet a bit more special.

The relax button got pushed from the moment we parked. Everything about champneys Henlow is wonderful leaving me coming back again and again. In particular Brendan went above and beyond to make me the best cocktail I’ve had in a long time when he was under pressure to serve a lot of customers. He was polite and professional and is an asset for sure!

Lovely stay, very relaxing. All the staff we great especially Tara, Tatyana and Victoriana, their trea**ents were very good and they were nice and friendly. Thank you very much! The beds and room were comfortable. I recommend a relaxing stay here.

Tatiana did one of the best facials i've ever had she took extreme care and spent time ensuring that i was relaxing. The products used where stunning too and have left my skin feeling brand new. Thank you so much for taking such great care of me today. I was also offered to purchase an add on of an eye mask. It was money well spent thank you

Reception were very welcoming and as first time visitors gave us a quick tour and got us settled in quickly and given early access to our room. The food throughout our stay was really lovely, one of the best steaks I’ve eaten. The spa facilities were great and we had a very relaxing time. We swapped our trea**ent with no hassle which was great and my facial with Tatiana was amazing. My mum who had the same trea**ent as me with a different therapist, although she enjoyed her’s, when I talked through my experience compared to hers she definitely did not receive the same high quality trea**ent that I did, for instance I had a leg rest, a headband, neck/shoulder rub as well as a hand massage, lavender pillow spray and a bowl to pop my jewellery in, none of which she had in her trea**ent session. By the biggest disappoin**ent was our room ☹ I joked when being shown round when she showed us how to find room 58 as it’s easy to get confused as the room number didn’t make it to the plaque on the wall that we were in the broom cupboard. Well we were! 1. When we walked in the room the first thing I noticed was the strange wonkiness of the beds. The head end of the bed is an inch and a half lower (maybe more I don't take a tape measure on spa breaks!) than the foot end, very strange. But we thought we’ve got big fluffy pillows it won’t be a bother. 2. When we came into the room we had to kill a number of mosquitoes, again not to much of a bother as nature is nature. We kept the window shut whilst not in the room. Unfortunately when we went back to the room after dinner we discovered more mosquitoes, how when the window was shut? On closer inspection there is approx. 1cm gap between the windows. We had to stuff the window with toilet paper to stop them coming in. 3. Very louds rumbling noises around lunchtime, so loud it sounded like large furniture being moved about. Having only just got in our room around 12pm we put it down to cleaners moving furniture in the next room as it was still being cleaned, again thinking that’s no bother as we’re heading straight out to the spa anyway! 4. The bathroom although looking a bit tired was adequate, but the gap around the back board behind the toilet is thick with gross grey dust. It’s the small attention to detail like that I would expect when visiting Champneys. 5. We headed back to our room after dinner to relax with some home pampering only to discover the loud rumbling was back and then worked out our room was under the restaurant and it was the trolley rumbling across the floor, backwards and forwards. Very annoying and not relaxing for us as guests and this continued until around 10pm. 6. And the pièce de resistance was the 7am wake up call to water aerobics starting in the pool area with its booming music. Honestly I was gutted, this is my first night away childfree in 5 years and I couldn’t even have the much needed lie in that I very much needed. Everything else we just accepted and even j

We are staying at Champneys Henlow for 3 days and thought we would enjoy a relaxing massage. Tara was excellent massaging both me and my wife and was so knowledgeable. We would not class her an apprentice! Thank you to Tara for such an enjoyable experience.

Thank you so much to Katherine and Brendan for hosting tonight's cloud 9 Cocktail event at Champneys Henlow It was a fantastic evening 😀 We thoroughly enjoyed the Cosmopolitan it was absolutely delicious and the dark and stormy really was a thunderstorm it surprised me and was Amazing. Can't wait for many more evenings with you at Champneys Henlow.

Just had my first massage with dawn and it was amazing I feel 5 years younger already!! Highly recommend the back massage also Angelika and Charlie in the coffee bar were so nice and made a great coffee. So nice to come on a sunny day and relax by the new out door pool area