YABULI SUN MOUNTAIN HOLIDAY HOTEL

Mainly for skiing only.

Hotel services doesn’t match the rating. 1. The reception staff was not properly trained, not helpful and not customer friendly. 2. Hotel did not accept Visa card for the deposit. Only accept UnionPay or WeChat. Staff wrongly charged the card and had to refund, caused a long check in process for the guests. 3. The hotel reception staff including the Manager should know details of the prices and facilities offered by the ski operators and not just asking the guests to find out by themselves. We were asked to call the equipment rental offices ourselves to get the prices. 4. The room was not properly cleaned. Carpet was not vacuumed and we had to ask for the housekeeping to vacuum it in the evening as the vacuum cleaner was not an available when we checked in the room. 5. The toilet sink tap was loose and we had to ask the maintenance to get it fixed when we checked in the room. 6. Room service was not available as the kitchen was busy at 8pm. No notice was given to guests about this. 7. The toiletries were not fully replenished and an opened toothbrush packet left by previous guests was not replaced.

The service of the 毕雪源 was great as she was extremely attentive to our needs and was following up on helping us a lot during our stay. We would like to specially complement her for dedicated services.

the hotel is the best location and near ski park

Friendly services & beautiful room

酒店位置很方便，樓裏就可以穿裝備，滑雪有同房間號的專屬儲物櫃。在房間裏可以看到雪場，窗外就是來回纜車，景色超美。一層有很多餐廳，吃飯不是問題。前台工作人員都很熱心，幫助聯繫進出酒店的車。孩子滑雪磕到了腿，前台小哥哥熱心找來冰塊冰敷，超讚。整體性價比絕對不輸隔壁CLUBMED。