Hotel de Souriant Boutique Hanoi

Wonderful stat! The place is impeccable and the breakfast is spectacular. Super recommend

Best location. Near to all the cool places. The hotel personnel was so professional and nice welcoming.

When we made the reservation, the hotel was called May de Ville, the rooms looked spacious and we were attracted to it because of the pool and its view. However, a few days before our check-in, the hotel's name changed in the booking, and upon arrival, we noticed that the rooms were a little different. Furthermore, we were only informed upon arrival that the pool would be undergoing maintenance for two days, which was disappointing as we specifically chose the hotel for its pool. While the service was excellent, I can't help but feel disappointed by the lack of communication regarding the pool situation. Upon visiting the actual "May de Ville," it became evident that the hotel we booked differed from the one we saw in the pictures during booking. This experience has left me feeling somewhat misled and disappointed.

Unfortunately we did not have the best start to our trip, but things fortunately settled down and got better as the stay progressed. When we arrived we were greeted with bad news that our hotel had a wiring problem and that we were going to be moved to a “5 star” hotel. All they did was move us to another branch of May De Ville - where we had to walk to with our luggage before checking in. Secondly, the first two nights we complained about guests who were making a noise past midnight, including partying in the passages with their doors open. After day one they moved us to a new floor. And guess what, it continued to happen the following night. After complaints to reception failed to help or solve the issues, my wife and I dealt with the problem ourselves and had to deal with the unmannered guests. The reception told us to put in earplugs they had given us and tried to blame the noise on outside parties, (wonderful hospitality right?) although it happened on both levels we stayed in and was clearly people in the vip rooms partying with their doors open. We also continuously asked for our aircon to be changed from heat to cool, which they took all 4 days of our trip to get right before we had one night of cool air to sleep with. Due to TET, everything including room service was closed, and all prices increased without any prior guidance, and most meals in the hotel were never in stock. A great location, but honestly we much preferred being outside of the hotel as much as possible.

Amazing position, in the center of the Old Quarter. Professional staff and nice room.

Really enjoyed our stay!! The hotel is very conveniently located. Friendly staff!! Love the pool!!