Greenacres Alpine Chalets & Villas

Positives: - Location: on the hill, in a parkland overlooking Hanmer Village and the mountains - Our chalet was spacious: consisted of main bedroom (double bed), living area (with two single beds, TV, couch and a small table), kitchen and bathroom - Kitchen was slightly cramped, but had all the necessary equipment - Free WiFi (not the fastest) - Reverse cycle air con Negatives: - Some of the rules were a 'little' strict, such as, a $50 fine for not doing the dishes - Uncomfortable, thin pillows - No fly screens on the windows to prevent insects from getting in

We love Hanmer Springs and we always stay at Greenacres. We always find our chalet to be clean and comfortable. We love the location within easy walking distance to town and of course the hot pools. The staff are always friendly and helpful. We're already looking forward to our next stay.

We stayed in a 2 bedroom unit with some of the rest of our family in the adjacent unit. Our lounge was extremely spacious so when the rest of the family arrived to surprise the birthday boy we were all able to sit comfortably and join in much catching up after many years. The unit was lovely and warm when we arrived and it doesn't matter if the decor is a little dated - it matters a lot that it is clean and the beds are comfortable. This was very much how it was. We also had a bonus of easy access off the top road and the carport right next to the door. Fantastic views - so great to watch all the different weather patterns coming and going. Will be returning for sure.

We stayed here because it was the only place available due to a busy public holiday weekend. It was very underwhelming fir what we paid ($145 a night) the living area was very clean, but the bedroom smelt like a musty old suitcase. We found a half used bottle of baby oil in the bedroom windowsill that wasn't ours (ew) and the bottom of the shower doors had mould and soap scum stuck in it. Only one option if tea or coffee and we got offered no milk. Gap under the front door let the cold air in so we blocked it up with our shoes or a sweatshirt. The bed was lumpy, squeeky and smelly, pillows were cheap and uncomfortable. No complimentry toiletries just a liquid hand soap, and no sky TV. Just a normal tv channel selection. Needless to say we did not enjoy our stay very much and won't be back. Nor would we recommend. Bust I must mention, new owners have only been there a couple of months we found out, so there may be improvements to come making it better value for money one day

Clean and tidy, nice outlook but hardest bed and worst pillows ever slept on. Main room light not working properly (flickering) and steps into cabin need some work. Could be really good with some care and attention- and mattress replacement!

Old school style property which was enjoyable. Unit needs attention, particularly better care in terms of cleaning as well as replacing unsafe electric blankets.

Greenacres was a disgusting experience. The room (Villa) was so dirty, filthy and smelly that we could not stay for our planned duration. I have never stayed in a place so filthy and run down in over 42 years of travelling NZ and the globe. I have stayed in many tramping huts, backpackers, hostels and back country lodges - but Greenacres takes the number 1 spot for pure filth and dirt. Dead flies, food/grime in cutlery draws, crumbs on tables, dirt in bathrooms, dirty plates, filth and smell in the rubbish bins, unclean carpets, lights not working. Did I mention the smell. I instructed my children to not touch anything. We all felt sick and disgusted in this place. I shared my views and concerns with the manager on departure (an early departure, because we were not staying any longer than we had to). He claimed that they cleaned the units well. I seriously question that claim and have photos to show the dirt that was present in our unit. I recommend that no other person/family stays here. It was a horrible experience.

When the teenager who is notorious for not tidying his bedroom says the place is really dirty.... seriously.. terrible...be warned. We couldn't eat - the kitchen, plates and cutlery were filthy.. We couldn't sleep - possibly the worst beds and pillows we've ever experienced.. Lucky we showered at the Spa down the road, because no-one wanted to use the bathroom. This place hasn't been maintained, or renovated, or gardened in years. We stayed the night then cancelled the rest of our reservation.. which was hard because the WIFI was so bad we couldn't Google other accomodation. We've never left accomodation in 20 years until now - and we provided all this feedback to the owners - disgusting place This is the worst place we have ever stayed and definitely won't return.

It was a cute 1970s style property. Original but clean and tidy.