Atour Hotel (Hangzhou West Lake Cultural Square)

This is one of the best hotels we have ever stayed in. Very convenient to get around. Subway is 5-10 mins walk away. Family mart at the back. Amazing hot pot restaurant at the back too. Lots of restaurants around. Staffs are amazing and super friendly. They always are willing to help and to serve you. They gave us welcome drink and also small water bottles with souvenirs before we left. Very thoughtful! Laundry room with washing and drying machine available for free 24 hrs. Room is big, bright and clean. Washing basin outside the bathroom is very useful when you share the room. I will definitely stay here again. LOVE everything aboutthe hotel!

Nice hotel that is central and has laundry room that is free for hotel guest. The hotel staff are all very helpful. The receptions were especially nice and helped us called and verify our booking for an attraction in Shanghai.

From airport to/from hotel, catch Line 19 Airport Express to West Lake Cultural Square. We caught the 1st train to the airport at 5:59am, it came right on the dot and took 29 mins. Super efficient and cost just CNY$7. Line 1 all stops train costs the same and would take much longer.. Exit C is closest to the hotel. Take the escalators at Exit C, go up to street level, continue walking straight on until 2nd set of lights, turn and look across the road to a brown building, Atour Hotel name is clearly marked right top. We stayed 9 nights here. Best highlights include close location to Metro Line 1 and Line 19 Airport Express; free laundry service by the wonderful team on the 4th floor; friendly team at reception. One night there was a terrible cigarette smell in the corridor, we called and the next day afternoon the smell was almost gone (though we needn't have to do this in the first place since the rooms are meant to be non-smoking!). Room we got was real small, not sure if they gave us a lower grade room in a quieter area away from the main road or ? There was not even space for 1 suitcase and certainly no luggage bench!! There's a vegetarian gem of a buffet restaurant across the road hidden at the corner of the West Lake Cultural Square shopping mall, CNY$36 if someone handed you a coupon or CNY$39 without. See name of restaurant on photo, great variety of food. Had a wonderful time 16 nights in Hangzhou and the Asian Games. Thank you Hangzhou 🙏

Location is close to the metro from Exit D, service is good and staff is friendly! It's always a pleasant stay at Atour

Location is convenient and hotel/room was clean. Unfortunately some people smoking in their room so you can feel the smell while staying. I don't think that it's hotel's fault. Hotel has laundromat and it's empty most of the time.

Location is convenient, place is clean, service is very good. Like the place very much.

A bit old building but the staff is very nice, and patiently helped my needs even though I only speak a little Chinese. Location is best to access to the metro and 西湖文化中心。

Exceeded all my expectations. A truly enjoyable experience!

The price is reasonable. The room is very clean and air conditioner is cool enough for us to sleep well. Its location is also convenient for find food and even has some big shopping malls nearby for us to spend our time there.