Gastgebruiker
13 maart 2024
We had to teach a customer service workshop in Hanau and our customer put us up in this hotel. The best thing about this hotel: The staff is very nice and friendly! Otherwise it was a nightmare. They couldn't find our reservation although I had called three times leading up our stay, and still could not find it at check-in. I had the confirmation on my laptop. For the inconvenience they upgraded us to a junior suite where the heating was broken (we had to find more blankets and put on clothes throughout the night because reception was closed between 10 pm and 6 am), a loud buzzing noise all night made sure that we couldn't sleep and the bathroom was a freezer! The next morning they put us into a new room. Overall opinion: never again in spite of the nice staff.
Vertalen