Courtyard Hamilton

The front desk personal (Piper) is rude, not customer friendly and focus. She didnt even offer solutions to the problem. The FO gave a groundflr room upon arrival and we even need to talk to Manager (Josh) about room.  The bfast sucks not fair to the clients like us, its not even value for money, considering its Marriott hotel. Upon check out since we we are 4pax we requested for late check. Again the duty FO (Piper) said NO without even checking or offering solutions.She said 12:30 is the latest check out, I understand if the hotel is fully booked. I  even beg to give us additional 10mins like 12:10 we are going down for check. Then again the FO (Piper) said a bigtime NO, i was so disappointed how inefficient, rude, insensitive and not customer focus. I came to get calling cards of the manager, adding insult to us she gave 4coupon of complimentary coffees. The worst and funny thing when are checking out 12:30pm and leaving are luggages in concierge the bfast area closed and all  personnels are already out. If she has the pure intentions she FO could just tell us that the complimentary coffees is valid in the morning only since the resto closed and personnel will be out. Our experience is Hamilton Marriot is the WORST and believeable people. People in Front office plays a crucial to make or break the experience of the guests. It boils down that people is the key to success and experience of each clients.

We are very happy with our stay in Courtyard. Spacious room and amenities. Food at the cafeteria is good too. A very relaxing stay.

From the moment that we arrived and were checking in, the front desk made us really feel like friends of the hotel! She was so hospitable and knowledgeable about everything we inquired about. We definitely will come back for the same experience again!

not bad

服務態度很好，凌晨一點去辦理入住的。酒店有很多停車位，205房靠側面，床的擺放位置我是第一次見，挺稀奇的。

位置很好！方便去機場和dt有直接的go bus能直達然後可以方便去轉換其他的公交車！ 出門步行5 min周圍有好幾家餐廳

比我想象的好多了，性價比超值

滿意，停車方便