HYPERION Hotel Hamburg

Personeel erg vriendelijk, kamer was geweldig, maar er is geen manier om het raam of andere ventilatieoptie in de kamer te openen! Het ontbijt was geweldig en elke gast zou daar 's ochtends het eten moeten vinden dat hij of zij wil.

De waarheid is dat het hotel prachtig is. Het is zeer goed gelegen en we hebben naar de meeste plaatsen gelopen. De bar op de bovenste verdieping 's nachts is geweldig. . .

Best locations and excellent services! This is our first time in Hamburg and I’m so glad to choose here for our staying. I must say the free minibar and coffee machine is second to none which makes it possible for me to wake up with a hot coffee and bring a glass of cola with me when I’m out. Hope we can meet in the future again!

There was a problem with my reservation, but the hotel solved it very nicely. I got a bigger room (accessability conform) and a voucher for the hotel bar. So in total absolut recommendation.

Stayed here for 2 nights from 11th - 13th Was under the impression it would be a good hotel As it was quite pricey & had decent reviews. 1. Windows did not open & the reception refused to open them, Having stayed over 2 nights with no fresh air in the room was horrible. Air conditioning was broken & did not work, Ran the air conditioning the whole day/time I was there & the room was still unbearably hot. 2. First night of the stay found multiple small black bugs on the bed had to check the whole bed before sleep to remove any & asked for the sheets to be changed the next day. 3. Broken pieces of glass found in our room near the window on the floor. 4. 20 minutes after check in, I was sitting on the end of the bed unpacking my bag & my partner having a shower when 2 hotel staff a man & woman knocked one time & barged there way into the room… They apologised, But in reality this pissed me off and is unprofessional. 5. The tv in our room had been dislodged from the wall bracket and was sitting there on a heavy angle, No tooth brush or anything of the sort provided, had to go down stairs to a local pharmacy/supermarket to buy a tooth brush. 6. The phone provided in the room did not make calls to the front desk or work, you would press 1 digit & it would sound like a siren. My final resolution for this hotel is DO NOT STAY HERE. For half of the price you can stay somewhere that has windows that open and fresh air & don’t have bugs on the beds. I had to stay with my partner for 2 whole nights in a hot/muggy/uncomfortable temperature. Look the staff where nice this was probably the only good things about this hotel, But it’s expected you’re a hotel.. I did not bring any of these points to the front reception at the time of stay, As my criticism & bad points where starting become more then just one.

- Service generally good, especially in the restaurant - Room was not equipped well --＞ tissue box missing (after cleaning it was still not refilled); kettle was missing - Shower and shower wall was not cleaned at all - A lot of dust underneath the bed - Shower mat was taken when they cleaned but not brought back - After cleaning shower gel was just thrown beside the sink