Dormero Hotel Halle

J'ai du annuler ma réservation au dernier moment car voyage changé et donc cet établissement ne pouvait plus convenir. Je n'ai pas été remboursé, lamentable. Nous avons la descendance de prévenir, et bien non, encore un établissement qui se fait de l'argent facilement.

Einchecken ok, Zimmerboden ( 202 ) verwohnt,verranzt, Bad verranzt ( Schimmel in den Fugen/Dusche, Rostflecken auf dem Boden ), Frühstücksraum ( Schrank für die Kaffeemaschine ) sehr peckig, Personal im Frühstücksraum kam zur Stoßzeit gegen 9.30Uhr kaum hinterher um das Buffet auf Stand zu halten. Da gibt es insgesamt noch Potential. Für eine Nacht gerade ok. Bedingt zu empfehlen.

凱賓斯基摘牌換的，硬件在哈勒算很好了，有點舊了，總的還不錯

Altes Haus, modernisiert. Gemütlich.

Alkes bestens

Non existent service. They don't clean the room if you stay more than one night. A shame because the hotel is still stylish.

I really like 'classic' hotels: sweeping staircases, uniquely shaped rooms, vintage furniture, slightly creaky hallways etc. Dormero fits the bill. but.... Hospitality is key. I arrived at the hotel at 23:06. I was told I had no reservation. After insisting, I was told that my reservation was cancelled because I was too late, the desk closes at 23.00, and why did I not know that. I tried digging into my high school German to apologise, but was then confronted with the fact that I may not refer to the desk clerk as 'Du', but should use 'Sie' (I remember this, I should have used 'you' (Sie)) instead of 'you' (Du) as a matter of politeness). Then she complained I had a 'foreign' phone number so she couldn't contact me to check if I was coming (I am a global traveller, but have a phone from a neighbouring EU country. SMS/whatsapp/phone calls all work.) Anyway, it took at least 15 minutes for the clerk to 'retrieve' my reservation and get me the key. some background about my role in this. I looked up the hotel on the largest hotel website, but booked on the hotel's own site. Why give more money to the platform. So, you think the hotel would value my consideration. I received the email confirmation and just checked quickly that the date was correct. I was planning to check in to the hotel before my business dinner at 19.00, but my train arrived an hour late, so I had to run to dinner. This stuff happens, and you hope that accommodations can accommodate this. I have come across hotels with early desk closing. They always mail or text separately that this is the case, and then describe how to enter hotel of pick up key after hours (ever heard of a key-code entry system?). Anyway, next trip I may book the corporate box hotel and skip the quaint. A pity.