Hakuba Mominoki Hotel

Services are excellent!

Stayed late June to see the stunning Itawake view. No skiing, just soaking in Hakuba’s nature. Hotel was peaceful, surrounded by trees — perfect for relaxing walks. Staff were friendly and super helpful. Room was clean, a bit small for what we booked. Breakfast was okay, mix of Japanese and Western. The onsen was the real highlight — so refreshing after a day out. Even without snow, Mominoki was a great base. Cozy, quiet, and welcoming. Would stay again.

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

It is a very nice hotel and breakfast is very good also the hotel have a nice Onsen.

今次旅遊非常失望,酒店服務非常差.其中一項佢哋有自己車住客出入JR鐵路站. 出6月26日1500我坐佢哋車到JR站,已預約1700在同一個JR站接我. 但我等到1717仍未見佢哋酒店車出現.我打去酒店問,佢哋話人為失誤,所以無安排出車.當時我非常憤怒.因為而家唔係旺季,佢哋都冇乜客人,但係都可以疏忽我. 真係不能接受. 佢哋完全無任何賠償.完全不能接受.

可能因為是淡季，酒店upgrade了我們的房間，太好了！酒店附近沒有餐廳，所以我們享用了酒店的自助晚餐，食物種類算多，但是味道就一般！溫泉很好呢！

自然に囲まれた落ち着いた雰囲気で、非日常を感じながらゆったり過ごせました。館内は温かみのある造りで、客室も清潔感があり快適です。スタッフの対応も丁寧で、細やかな気配りが印象的でした。温泉も広々としており、旅の疲れをしっかり癒せます。白馬らしい魅力を満喫できる、また訪れたいと思えるホテルでした。

一人旅で利用しました。ホテル全体が落ち着いた雰囲気で、白馬の自然に囲まれながらゆっくりとした時間を過ごすことができました。客室は清潔感があり、広さも十分で快適でした。温泉も気持ち良く、観光で歩き回った疲れをしっかり癒やすことができました。スタッフの方々の対応も丁寧で、終始気持ちよく滞在できたのも印象的です。朝食は種類が豊富で、地元の食材も楽しめる内容だったので、朝から満足感がありました。ホテル周辺は静かで散策もしやすく、白馬らしい自然を満喫できる立地も魅力です。観光の拠点としても利用しやすく、また白馬を訪れる機会があればぜひ宿泊したいと思えるホテルでした。

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