Las Terrazas de Abama Suites

방에 문제가 많았습니다. 조명은 안켜지고 문 손잡이는 빠져있습니다. 리셉션 센터에는 직원이 두명 뿐이라 내 요청사항을 말하는데 오래걸립니다. 테라스 경치빼고는 장점이 없는 리조트입니다.

This has been the worst experience I have ever had in a 5 star hotel! Upon arrival three out of 4 bathroom sinks were completely broken!!! Something completely noticeable (we noticed it in the first 5 mins when we went to wash our hands upon arrival) so I have no idea how they could not have fixed the problem before checking in new guests in the room! I had to have the handy man twice in the villa to change a piece in every sink!!! Very relaxing experience!!!!! It took me three calls to the reception to be able to talk to a manager about this!!! Then two days after I found a big chunk of hair with dust (something that was probably stuck behind the bathroom or something) in one of the toilettes when they had come to clean the room that day! And then today the housekeeping had not even bothered to clean the kitchen!!!!honestly if they have not made the bed and put new towels in the bathroom I would have thought the room was not cleaned at all!!!!!! In addition to this the shuttle service they offer to the beach is a joke as well! we called to be picked and was told it will take them 10/12 mins to come pick us up 20 mins after he came but picked up another family and told us he will be back in 10 mins (it’s a less than 5 min drive up and then 5 min max to come back) 3 more calls and thirty minutes later he came back with another family down and finally we were picked up after 50 mins!!!!! The worst part is that it looks like the management of the hotel doesn’t really care about client satisfaction! I have called them about an hour ago after we came back to a complete mess of an apartment which apparently was cleaned and they said they would call me back and no one has been bothered to even call back and offer an explanation!!!