"I want to leave a review of the SanZazila Hotel We and my son visited Abkhazia for the first time since the first days! The guest house was delighted with a pleasant design, new furniture, snowy fluffy towels, breakfast included, everything is very delicious. Lunch and dinner as desired. Staff polite and friendly. The room is spacious, comfortable, equipped with everything necessary. Excellent hotel, excellent staff, perfect service. Separate thanks to the Oxana Administrator. Thanks! I'm sure we'll come back)..."

"Alles leuk"

"My friends and I stayed at the Keleshbey Hotel from July 14th to 24th, 2025. It was our first time in Abkhazia and we were very pleased. We found the hotel online based on reviews, and of course, we were still a little worried whether everything was as good as everyone was saying. But everything turned out even better! Firstly, the hotel's location is just a leisurely 4-minute walk to the sea. Secondly, the hotel itself exceeded all our expectations! This is a 5-star European-standard hotel! We had a room with a glassed-in balcony (room 23, for those interested). The balcony has a large drying rack and two wooden chairs with a coffee table (the IKEA style is very present). The room itself has a large bed with a comfortable mattress (also from IKEA) and an additional sofa. The air conditioning is cleverly installed: above the bed, but not blowing on your head, like in some other hotels. There is a small refrigerator, a table, and a chair. At the entrance to the room, there is an open closet for clothes and suitcases. The bathroom has a decent-sized shower stall with good plumbing. There was always hot and cold water. I think the bed linen was changed once (I don't remember exactly), and face and body towels were changed every 2-3 days. But what was most impressive was that there were large beach towels for everyone in the room! And they changed them as needed. The difference between this hotel and typical guesthouses or mini-hotels was felt even in the little details - working air conditioning in the hallway on every floor, elegant signs specially made for the Keleshbey Hotel everywhere (I never saw any notices written on a piece of paper with a marker and taped to them), several clock faces at the reception with different time zones (it seems like a small thing, but it makes a big difference!), and so on. The hotel owners are a Russian family who moved to Abkhazia permanently. Thanks to Elena and Nikolay!!! We constantly felt their care. Getting from Sochi Airport to Gudauta was very important to us. Nikolai met us at the airport in a minivan, drove us to the border, where everyone arriving walks through the customs corridor, and then drove us to the hotel. The entire journey takes about three hours (depending on the queue at customs, where things aren't yet fully organized). Regarding excursions, the hosts offer several tours in their comfortable cars. It's very convenient: departure in the morning after breakfast, and you're back at the hotel by evening. The routes are varied, so you can see for yourself. There's a barbecue area on site. We didn't use it, but I saw others using it. I'd especially like to mention the breakfasts: a buffet with home-cooked food! Delicious porridge, omelets, pancakes, sausage, cheeses (at least two types), pastries, three types of homemade jam, tea, coffee, and chicory. I apologize if I didn't list everything, but there was a lot of food. A huge thank you to Irina for all this deliciousness!!! Breakfast starts from 8:00 to 10:00. Before breakfast, we managed to go for a swim in the sea. For lunch, we usually went to the Sukhum cafe. It's 3 minutes from the hotel. The food is quite decent. I recommend it. Now about the beach. It's a bit "wild" in terms of service. But you can rent a large umbrella (200 rubles per day) and a sun lounger (200 rubles). When leaving for the"

"Arrived early, thanks for checking in earlier than expected! The room is clean, but the mattress and pillows are not comfortable, the headboard was missing, every now and then the child in the next room would hit his head against the wall and I could hear it), the blankets had an unpleasant smell. The toilet surprised and made me laugh, the shower, sink and toilet are all in one room, separated by a curtain. The room was cleaned every day, they washed the floor, took out the trash, the toilet smelled like a train. The bed was not made, the shoes were thrown into one pile. The toilet. Boom. There was! But there was no air freshener, there were disposable shampoo and soap! Here they wrote that the pool was dirty. I will say that when we were there the pool was cleaned more than once (and we came for 4 days) the water was crystal clear, it was nice to swim! Of the minuses, right next to the pool and the barbecue area, there was a sewage leak, there was a stench. You can't lie down at Basik's if the wind is blowing in your direction))) well, the same goes for the sea, don't go to the right, it stinks there. There were only three umbrellas on the beach. Food! You can find something to eat. But the food runs out quickly. The shashlik is not tasty. When we remarked that it wouldn't hurt to learn how to make tasty shashlik, they answered us "we'll figure it out without you" lunches and dinners in the canteen are not tasty and you also have to clean up after yourself, self-service, don't forget! The restaurant on the 2nd floor, my God, it's like heaven and earth! The staff is polite! The dishes are delicious! The prices were a pleasant surprise! On the excursion we went to Sukhum. When you go there for lunch (they will take you to the canteen), I warn you, it's not tasty!!! And very expensive! Oh! And one more thing! There is only bagged coffee there!!!! There is no tasty Turkish coffee!!!!! And the trash cans are only at the entrance to the dining room! Despite the minuses, we had a good time! There are a lot of vacationers with children here, if you want to have a quiet rest, then this is not it! It is better to close the door at night, there is also a chance that a cat or dog will come in at night and lie down nearby. But in general, of course, the owners are great! Beautiful hotel, cool pool! The sea is nearby! You just need to not stop there! Make a cool reception, offer champagne to brighten up the wait). The staff should be friendlier."

"Een vreselijk hotel. Kamer 1 was niet schoon, de douche lag in het haar, het toilet was vuil. Toen ze om wassen vroegen ze dat de zeep nat was en alles was nat. De kennissen van de volgende kamer klagen over het feit dat zij hun vloeren niet hadden gewassen, de deurhandleiding was gebroken, het papier was niet beschikbaar. Als men voedsel bestelde, na de berekening niet volledig opgegeven werd, als men hen vertelde waarom zij niet volledig opgegeven werden, zeiden zij dat er geen kleiner was. De ontbijt kwam om 9:20 uur, was de tweede tafel, zodat de mensen die achter ons kwamen, sneller voedsel werden gebracht, en een persoon keek naar voedsel ander. De wachter weet niets, de bestelling is niet juist. De heer Delors heeft het woord gevoerd, maar ik heb het niet over de vraag of de Commissie de amendementen van de heer Delors heeft aangenomen. En we zullen niet teruggeven 👎"