La Casa de la Trinidad

No contestan al teléfono al llamar a recepción. En un hotel de 4 estrellas no me parece normal y que además lo justifiquen sin razón diciendo que estaban fuera de recepción durante más de 10-15 minutos. Lounge no existe solo una pequeña barra alta de recepción con los ascensores y escaleras enfrente.

I recently stayed at this accommodation during my trip to Spain, and it was the most unsatisfactory experience I had. Here are the reasons for my dissatisfaction: 1. Upon my arrival at the hotel in the evening, I found the main gate locked and requiring a password to unlock. To obtain the password, I had to check-in and provide my information online, which I missed. However, the hotel did not attempt to contact me through any other means, and the online registration process was cumbersome. It took me nearly 15 minutes to complete. 2. The room was stuffy and lacked proper ventilation. If I wanted to have some fresh air, I had to open the windows. However, due to the hotel's proximity to a bar, it was quite noisy at night, making it difficult to sleep. 3. The mattress was too soft, and after just two nights of staying, I started experiencing backaches and discomfort. 4. The shower water was excessively hot. I initially thought it was my mistake, so I kept adjusting the temperature, but the water remained scalding hot. (I usually shower with water at around 42 degrees Celsius.) On the positive side, there were a few good aspects: 1. The receptionist, particularly a female staff member, had a friendly and welcoming smile. 2. The location of the accommodation was ideal. Overall, I was dissatisfied with my stay at this accommodation.

Hotel undergoing redecorating in reception, so a little scruffy. Room was on front so was noisy in evening at times. We were slightly disapointed withe the bathroom decor. One wall appeared to be stained with something that was either toothpaste or cleaner that had not been wiped off. The toilet was not fitted with a 'soft close' lid - updating required? We were suprised with the glass door to the bathroom, which did not shut closely to the frame.

Fantasttic stay here, very comfortable and the Staff were very friendly, in the centre of the ameneties and walkable to most areas. such good value for money!

The rooms smelled like sewage, the AC would go off at night, the walls are paper thin and the area is very noisy due to trash surrounding the hotel- mornings at 2am and 5am you hear a lot of recycled bottles being tossed in trash bin. The safe box was broken and they did not have maintenance available during our stay. The bed was dirty upon our arrival and the staff was not pleasant. Would never come again but it could be worse

Excellent location, nice, quiet, clean and great price.

The location of this hotel was perfect walking distance to the Cathedral of Granada, shopping and restaurant. Staff was very helpful. The room was very spacious.

It's a very charming boutique hotel, very centrally-located. The matresses are very comfortable; breakfast is very rich and delicious! The staff is so kind and helpful. Great wifi. 100% recommendable, it's indeed one of the best options to stay in beautiful Granada.

Staff were very helpful .Good location in city centre