Goma Serena Hotel
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Kamers en gasten
1 kamer, 2 volwassenen, 0 kinderen
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Goma Serena Hotel
863M+C5M, Goma, Cong, B.P. 90 Goma, North Kivu, Democratische Republiek Congo (Congo-Kinshasa)
Op kaart weergeven
Diverse and stunning landscapes, exhilarating natural beauty, tantalising local cuisine and rich history and culture set the Democratic Republic of Congo among Africa’s must-visit countries. It is here that the massive and mysterious Congo River winds through a lush, steamy rainforest that is the second largest on earth after the Amazon and home to rare endemic species found nowhere else in the world like the bonobos, African forest elephants, mountain gorillas and the okapi. Perched on the northern shores of Africa’s Great Lake Kivu is Goma, the capital of North Kivu. In the heart of this vibrant and unique city is Goma Serena Hotel. Offering an unmatched downtown location, the hotel in Goma is ideal for business travellers, holiday guests and families seeking a lifetime of unforgettable experiences. From the moment you arrive, our staff welcomes you with the gracious service for which Serena Hotels is renowned. You are made to feel at home with genuine Congolese hospitality and warmth that immerse you in the fascinating customs and character of this unexplored destination.Meer weergeven
We bieden u een besteprijsgarantie
4.1/5
Hygiëne: 4.1
Alle 10 beoordelingen
Voorzieningen
24-uursreceptieSaunaSpa
Alle voorzieningen
Omgeving
Luchthaven: Goma International Airport
(5,7km)
Bezienswaardigheid: Shia Mosque, Goma
(350m)
Bezienswaardigheid: CBCA Goma-Ville
(590m)
Kaart
Kamers
Beoordelingen van gasten
Beleid
Voorzieningen
1
Executive Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Beschikbaarheid controleren
3
Deluxe Superior Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Beschikbaarheid controleren
1
Deluxe Twin Room
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Beschikbaarheid controleren
3
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Beschikbaarheid controleren
2
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Beschikbaarheid controleren
Kamertypes verbergen
Beoordelingen van gasten(10)
4,1/5
Geverifieerde beoordelingen- Hygiëne4,1
- Voorzieningen4,1
- Locatie4,1
- Service4,1
Boek nu en schrijf een review om tot 120 Trip Coins (ong. € 1,10) te verdienen. Trip Coins kunnen worden gebruikt om onmiddellijk te besparen op kamerprijzen.
Gastgebruiker
9 december 2023
I'm a regular customer of the Serena and I've been satisfied until now. It was my first time at the Spa and it will be my last. First of all, I made an appoin**ent for a pedicure and manicure, but obviously it hadn't been noted down anywhere and it took them 45 mn to find someone to perform. Then the person giving me the manicure hurt my finger, which bled profusely. We stopped the procedure, but I was still required to pay for it. Having expressed my astonishment, I was still required to pay half, which I did. This spa should be avoided
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Gastgebruiker
30 juli 2023
Really bad experience .. changed rooms twice first my room water system failed as shower and bath tub had only very very hot water. Second room television screen was blank. Restaurant experience 5/10. Cut fruits are not fresh. Not worth anyone's money at all. Better off paying for a regular hotel than an expensive 5 star hotel with poor services.
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Gastgebruiker
31 januari 2023
This is by far the best Hotel in North Kivu, Goma City, Democratic Republic Of Congo. The hospitality is a true 5 star, the scenery, meals and the overall location, overlooking the famous Lake Kivu. I really enjoyed my stay over the festivities in 2021. They have wonderful packages to suit everyone. Thinking about a holiday destination, try out Goma Serena Hotel.☺️
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Gastgebruiker
31 januari 2023
We stayed at this beautiful property for three nights after a recommendation from a friend. The welcome was superb, the staff at the desk were so professional and friendly. Our room was extremely beautiful, clean, specious and the best of views. The food was extremely nice with lots of choices, and not only lot, we must say the chef took his time to do the preparations. The waiting staff were so professional and attentive. We want to send special thank to The General Manager James who welcomed us on arrival and he checked on us every day. We felt so privileged. Thanks to the Team in Serena, we will be back with a big family. We already miss you guys ...
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Gastgebruiker
31 januari 2023
Service is accommodating, efficient and friendly. There is a health club with a spa, a fitness centre and the outdoor pool, however the hotel knows it is about providing the best North Kivu experience so, on its website, you can find a series of interactive guides and things to do, including city tours, mountain gorilla trekking, water sports, … “Immaculately maintained. Superb staff." Quality construction. Award winning design. Luxurious rooms
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Gastgebruiker
31 januari 2023
I enjoyed my stay at the Serena GOMA Hotel. The hotel is exceptionally clean and the staff is professional and very friendly. I encourage anyone who is travelling to GOMA to really consider staying at this beautiful hotel. I will definitely return on my next trip. Raemonde Bezenar Edmonton Canada
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Gastgebruiker
31 januari 2023
You make the world a nicer place - a combination of your staff’s generosity, spotless environment, finger-licking good food, well trained waiters and not forgetting the professionalism of the reception team. The Hotel is just the Goldilocks in Goma. Everything was JUST RIGHT. Visited almost 95% of your place and everywhere was to perfection – from the rooms, gym, sauna, steam bath, swimming pool, the restaurant, the resting places facing the Lake Kivu, not forgetting the club. Maybe just the business club which was a little small.
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Gastgebruiker
31 januari 2023
We were 17 people that stayed in the Serena Hotel for more than a week. The service was excellent. The breakfast was great. The restaurant offered a variety of delicious food. The main language is French. The view is splendid. Nice gym and spa. Highly recommended.
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Gastgebruiker
31 januari 2023
Excellent hotel by Lake Kivu. Has a great outdoor sitting area served by the restaurant. Reasonably priced restaurant but with limited menu. Courteous staff, although service can be at an easy pace. The swimming pool is a wonderful place to lounge around. Actual artworks are displayed in the lobby/reception area with price tags and are available for sale.
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Accommodatiebeleid
In- en uitchecktijden
Inchecken: na 12:30
Uitchecktijd: 10:00-11:00.
Openingstijden van de receptie: 24/7
Beleid m.b.t. kinderen
Neem contact op met het hotel voor hun beleid omtrent kinderbedden en extra bedden.
Wiegjes en extra bedden
Voor alle kamertypes geldt dat er geen wiegjes en extra bedden kunnen worden toegevoegd.
Ontbijt
Breakfast not provided.
Meer tonen
Beschrijving accommodatie
- Geopend:2021
- Aantal kamers:109
Diverse and stunning landscapes, exhilarating natural beauty, tantalising local cuisine and rich history and culture set the Democratic Republic of Congo among Africa’s must-visit countries. It is here that the massive and mysterious Congo River winds through a lush, steamy rainforest that is the second largest on earth after the Amazon and home to rare endemic species found nowhere else in the world like the bonobos, African forest elephants, mountain gorillas and the okapi. Perched on the northern shores of Africa’s Great Lake Kivu is Goma, the capital of North Kivu. In the heart of this vibrant and unique city is Goma Serena Hotel. Offering an unmatched downtown location, the hotel in Goma is ideal for business travellers, holiday guests and families seeking a lifetime of unforgettable experiences. From the moment you arrive, our staff welcomes you with the gracious service for which Serena Hotels is renowned. You are made to feel at home with genuine Congolese hospitality and warmth that immerse you in the fascinating customs and character of this unexplored destination.
Voorzieningen
Populairste zakelijke voorzieningen
24-uursreceptie
Sauna
Spa
Spa
Receptieservices
Conciërgeservice
24-uursreceptie
Gezondheid en welzijn
Spa
Sauna
Activiteiten
Strandhanddoek