voco Lythe Hill Hotel & Spa, an IHG Hotel

Beautiful hotel and services

Although the premium room was nice the walls were so thin we could hear the people in the next room as if they were in our room with us. The 'spa' looked tired and old was full of raucus children just as you would expect at holiday camp and also people who were not staying at the hotel. No treatments were available and we were told they were all booked up until end of april. Parking was awful and we were expexted to park in a remote overflow car park full of shipping comtainers. We left without staying as they couldnt offer us an alternative room and were also told we would have to wait for the refund to be authorised by a supervisor. Extremely unhappy with service and ameneties as we travelled a significant distance to get there.

Spent a couple of nights here after getting married nearby. We were upgraded to the King suite i think, was incredible & made a special couple of nights even more amazing. All the staff were friendly, polite & helpful. Absolutely no complaints

The room is freshly decorated, the pool and spa area is outdated, the changing room had no air

It was overall a good experience and stay. Staff were friendly. We arrived at 1:30AM and was stood trying to check in for what felt like an eternity. Some miscommunication and our room was wrong (booked suite and somehow ended up with two single beds pushed together)? We were upgraded at no extra charge which was really nice, thank you!! There was more water coming out of the bottom of the shower head than the actual head. Smelled damp upon entering but aired it out and got used to the smell. Despite this, staff were great and really added the value to the stay. Thank you again!!

It was booked for a birthday gateway, and it was a brilliant trip. The hotel had a cake and a sweet message waiting in the room. The room itself was beautiful, warm, clean, and spacious. The food options were nice, with plenty of varieties to pick from. Spa was great too. Highly recommended if you want a quiet gateway. Thank you

Very much enjoyed our two night stay at New Year. Nice restaurant with great breakfast. Very well organised New Year event which was good fun. Decent size pool with sauna and steam room, we didn't try out the other spa facilities though. The hotel itself is deep in the countryside so it's a 5 minute drive to Haslemere for other dining options. Some lovely walks around the hotel, there's a nearby farm with horses. Only negative is part of the car park has big potholes, could do with resurfacing.

We stayed for 3 nights in a Lodge suite, the room was new and clean, however some signs of neglect around the shower room floor and cobwebs in the skylight windows, but overall good condition throughout, very quiet due to the position of the bedroom, no immediate neighbours either side, which was amazing given we were travelling with a toddler and were probably a bit noisy very early in the morning. The hotel has been refurbished fairly recently. All staff was friendly, the breakfast was very good, we ordered room service on one of the nights and the food was alright but it was a bit unclear how/to whom you order, more clarity would help. The pool area was good, pool water temperature was warm, the spa was fully booked, so we didn’t try it but it seemed busy. Waitrose 4 min drive away, convenient for some shopping. Plenty of parking. Some little issues like our room was never added to the breakfast list, so we had to explain every day, the room service instructions as mentioned above and some cleaning issues, but nothing that couldn’t be fixed easily, overall I would stay again.

Lovely overnight stay in a nice room with comfortable bed and bedding. However it was very difficult to find the spa in the dark, it wouldn’t be easy in the light unless you knew where you were going and which door to get in! Fabulous breakfast